Training Lead

What You Will Do

• Supporting end-to-end curriculum design for net-new and refreshed programs, including NMT, Origins, and the Franchise Training Package
• Turning operational priorities into learning assets, including instructor guides, learner materials, video, eLearning, and assessments
• Building and maintaining strong cross-functional partnership and SME management across R&D, Retail Field, RFS, Coffee, and HR
• Building assessment and measurement into every program, including clear definitions of training completion and verification
• Establishing and upholding instructional design standards across templates, accessibility, brand voice, and learner experience
• Adapting and packaging new and refreshed training content into a turn-key training program for franchise using new and existing training content
• Launching seasonal training programs to the field

Who You Are

• The ideal candidate will have: 5+ years of instructional design, preferably in a multi-site retail, hospitality, or food service environment
• Strong command of adult learning principles, blended learning design, and competency-based assessment
• Hands-on proficiency with authoring tools (Articulate Rise/Storyline or equivalent), LMS Management (Workday Learning a plus), and video/asset production workflows
• Comfortable operating in ambiguity and translating high-level direction into structured, scalable training programs; strong project management skills
• Experienced in building end-to-end programs and comprehensive training suites; portfolio of completed work a plus
• Excellent written and visual communication
• Strong cross-functional partnership and management with SMEs and key stakeholders
• Independent prioritization and excellent time management to work on multiple projects at once
• Experience integrating learning technologies and emerging AI tools into program design to improve speed, scalability, and learner experience

What We Offer

• Recharge Time – Paid vacation, holidays, and sick days
• Health & Wellness – Medical, dental, and vision coverage
• Future You – 401(k) plan with generous match program to help you save
• Peace of Mind – Life insurance, disability, and options for HSAs and FSAs
• Everyday Perks – Free coffee, fresh baked goods, and discounts
• Growth & Support – Career development and an Employee Assistance Program when you need it

Pay

Salary $90,000 – $110,000

Schedule

Hybrid, 3 days onsite