Training Instructor II (Full-time, Remote)

About Our Client

The organization is a women-owned small business specializing in supporting government and commercial clients with compliance and program integrity efforts. It addresses challenges related to fraud, waste, and abuse in government programs through data analytics, technology solutions, audits, investigations, and medical reviews. The organization emphasizes a collaborative and flexible workplace culture that supports professional development and sustainability.

About the Opportunity

The Training Instructor II role focuses on gathering and validating business requirements related to data warehouse processes and applications. The position contributes by analyzing business processes, guiding less experienced team members, and assisting in creating and delivering training programs for federal IT systems. This role ensures effective communication between technical teams and stakeholders to support program integrity and operational accuracy.

Responsibilities

• Gather business requirements through interviews with technical experts and subject matter experts.
• Schedule and conduct walkthroughs and business reviews to validate requirements.
• Identify and document metadata usage and data lineage.
• Map business process flows using Visio and suggest solutions based on research.
• Guide and advise less experienced team members within assigned applications.
• Provide excellent customer service.
• Apply business and technical knowledge to conduct root cause analysis and document findings.
• Assist in developing and delivering training programs and materials for federal IT systems.
• Participate in training sessions and offer feedback for improvements.

Requirements

• Bachelor's degree in a relevant field preferred.
• Four years of relevant work experience.
• Proven experience in data warehouse processes and gathering business requirements.
• Strong business knowledge and principles.
• Proficiency in Visio for process mapping.
• Excellent communication skills for technical and non-technical audiences.
• Strong analytical and problem-solving abilities.
• Ability to collaborate and guide less experienced team members.
• Commitment to outstanding customer service.

Preferred Qualifications

• Experience with metadata management and data lineage documentation.
• Knowledge of root cause analysis techniques.
• Experience developing and delivering training for federal clients, preferably CMS.
• Familiarity with Medicare and/or Medicaid fraud, waste, abuse, or program integrity work.

Pay Range

• U.S. remote annual salary range: $55,000-$85,000.
• Final pay may vary based on skills, experience, location, and other factors.

Benefits & Perks

• Vacation, sick leave, and paid holidays.
• Health, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Employee assistance plan.
• 401(k) retirement plan.
• Educational benefits.