Training/Documentation Manager (Hybrid) - 29636

Enlighten, honored as a Top Workplace by USA Today, is a leader in big data solution development and deployment, specializing in cloud-based services, software and systems engineering, cyber capabilities, and data science. We provide continued innovation and proactivity in meeting our customers’ greatest challenges through a hybrid work approach.

About the role

Enlighten is seeking an experienced Training/Documentation Manager to support operations and assist in growth strategy, with a focus on defense and government agencies. This role involves developing and overseeing markdown-based training content, web-based modules, instructional vignettes, hands-on instructor-led training materials, technical user documentation, and contractual deliverables to ensure successful capability rollout and satisfaction of programmatic requirements.

Responsibilities

• Establish, foster, and strengthen relationships between the company and targeted government customers.
• Function as a manager and collaborate with Enlighten leadership to address client operational issues.
• Understand and champion the company’s technology and capabilities.
• Design content to optimize learning using visual, audio, and interactive tools.
• Conduct advanced user training courses and curriculum in cyber hunt, log analysis, intrusion investigation, tool/platform usage, and other relevant topics through lectures, demonstrations, and hands-on lab exercises.
• Create various content types (videos, articles, one-pagers) with relevant tone and style, adhering to respective style guides.
• Work with the marketing team to develop and implement marketing and business plans, operational roadmaps, and action plans for identified targets of opportunity.
• Contribute to the development of new, competitive proposals.
• Expand future opportunities by working with existing customers and identifying new market opportunities.
• Document and maintain opportunities in company pipeline tools.
• Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence.
• Build an external network of solution partners and providers.
• Seamlessly transition between hands-on execution and team guidance, treating mentorship and leadership as inherent components of senior-level impact.
• Participate in the full lifecycle of business development, including proposal support, staffing, opportunity identification, bid/no-bid analysis, RFI/market responses, etc.
• Additional duties as assigned.

Requirements

• Must obtain and maintain a U.S. Government Security Clearance (not required on day one); U.S. Citizenship required.
• Minimum of 10 years of experience with government training, documentation, and agile development efforts, plus a B.A. in Business, a technical field, or a related field; 8 years of relevant experience with a Master’s in a related field; or a High School Diploma (or equivalent) and 14 years of relevant experience.
• Prior experience with defense or government agencies (e.g., Joint Cyber Commands, Defense Agencies, or military service cyber components).
• Demonstrated experience designing and developing technical training curriculum, syllabi, lesson plans, exams, and short/long-format instructional media.
• Experience directly managing training and technical writing teams consisting of at least a dozen employees.
• Understanding of budget practices and acquisitions within relevant organizations or relationships with those who do.
• Strong computer skills, including MS Word, MS Excel, and MS PowerPoint.
• Understanding of customer buying teams and how to sell to individual influencers.
• Strong interpersonal skills and the ability to interact effectively with others.
• Ability to speak in public forums and provide high-level presentations to senior management and government officials.
• Excellent interviewing skills, including active listening and empathy.
• Excellent organizational and attention-to-detail skills.
• Ability to work independently and as part of a team.
• Travel may be required up to 10% of the time.
• Must be willing to work hybrid, including some on-site meetings with the local Enlighten team in Columbia, MD.

Preferred Qualifications

• Experience with Software Engineering, Cloud Technologies, and Cyber Security.
• Technical background strong enough to determine system requirements and work closely with engineering and management to ensure accurate design and estimating (an asset but not required).
• Previous experience with Big Data Platform (BDP) and/or Joint Cyber Warfighting Architecture (JCWA) Common Runtime Stack for Data (JCRS-D).
• Experience optimizing learning content for various platforms, including distance learning.
• Experience creating web-based trainings in Markdown.
• Experience with Camtasia and/or Google Vids.

Benefits

• 100% paid employee premium for healthcare, vision, and dental plans.
• 10% 401k benefit.
• Generous PTO plus 10 paid holidays.
• Education and training allowances.

Pay

Anticipated salary range: $115,764.00 – $160,000.00. The range is a good-faith estimate based on role location, expectations, and responsibilities. Enlighten considers factors such as role function, internal equity, and a candidate’s education, training, work experience, certifications, and key skills when extending an offer. Occasionally, positions may include additional non-recurrent compensation, which will be addressed during the interview process.