Training Delivery Manager (Fleet Maintenance & Validation TTT)

About the role

The Role:

You will design a multi-modality technician and workshop management curriculum; assist in asset creation with Waymo’s training team. Implement 'train the trainer' programs and hands-on skills assessments, leveraging both classroom and workshop settings to impart competency servicing Waymo’s proprietary systems. Drive strong cross-functional collaboration with business stakeholders and vendor partners to achieve desired learning proficiency as well as safety and compliance outcomes in complex safety-critical and regulatory-sensitive environments. Perform site audits with the Service Quality team to ensure training proficiency retention while identifying opportunities for operational improvement. Define, operationalize, and maintain quality standards that drive operational consistency, reliability, and alignment with organizational goals, particularly related to partner’s training programs. Drive accountability and monitor the quality of external training partners and their ability to achieve desired learning proficiencies and operational readiness adhering to safety best practices.

Responsibilities

• Design a multi-modality technician and workshop management curriculum; assist in asset creation with Waymo’s training team.
• Implement 'train the trainer' programs and hands-on skills assessments, leveraging both classroom and workshop settings to impart competency servicing Waymo’s proprietary systems.
• Drive strong cross-functional collaboration with business stakeholders and vendor partners to achieve desired learning proficiency as well as safety and compliance outcomes in complex safety-critical and regulatory-sensitive environments.
• Perform site audits with the Service Quality team to ensure training proficiency retention while identifying opportunities for operational improvement.
• Define, operationalize, and maintain quality standards that drive operational consistency, reliability, and alignment with organizational goals, particularly related to partner’s training programs.
• Drive accountability and monitor the quality of external training partners and their ability to achieve desired learning proficiencies and operational readiness adhering to safety best practices.

Requirements

• 7+ years professional automotive service instructional or educational experience.
• Built, managed and/or maintained standard operating procedures.
• Excellent verbal and written communication skills critical for explaining complex topics.
• Able to present information confidently and effectively to groups.
• A commitment to uphold the highest standards for safety and quality.
• Proven experience managing vendor relationships and external training teams to deliver scalable programs.
• Leveraged a Learning Management System to organize, deploy, and track training.

Qualifications

• Data analytics and reporting in Excel, GSheets, or SQL.
• Built or deployed training assets or special tools to improve repair methods or training competency.
• Proficient with automotive OEM diagnostic software and repair methods (e.g., high voltage diagnostic/repair, CAN network diagnostics/repair, 12v harness diagnostics/repair, performing software updates to vehicle modules).
• Demonstrated ability to identify, propose, and implement process improvements for training workflows and processes to enhance operational efficiency, particularly as they relate to safety and compliance effectiveness and the implementation of changes into normal operations.

Skills

• Strong cross-functional collaboration skills.
• Experience with automotive service and repair.
• Knowledge of safety and compliance standards.
• Experience with learning management systems.
• Ability to manage vendor relationships.

Benefits

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Pay

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level.

Schedule

This role follows a hybrid schedule.