Training Consultant - Allergy

About the Role

Join ModMed, a team modernizing healthcare through an AI-enabled, specialty-specific cloud platform. As a Training Consultant - Allergy, you will lead standardized training sessions with light customization for small to medium, low-complexity practices, across both in-person and virtual formats. You’ll provide go-live support to drive adoption, reinforce learner proficiency, and maintain accurate training records while staying current on product updates and best practices.

Responsibilities

• Lead standardized training sessions with light customization for small to medium, low-complexity practices, across both in-person and virtual formats.
• Provide go-live support (virtually or onsite) to drive adoption and build user confidence.
• Deliver post-go-live assistance, addressing user questions and troubleshooting issues to reinforce adoption.
• Assess learner proficiency and provide targeted reinforcement to ensure competency.
• Maintain accurate training records, including attendance, learner feedback, and session details.
• Stay current on software updates, industry best practices, and internal processes to ensure training content remains accurate, relevant, and aligned with organizational standards.

Requirements

• Bachelor's degree preferred in healthcare or a related field.
• 0-2 years of relevant experience in training, customer support, or healthcare/EHR environment.
• Experience in Allergy or a similar field preferred.
• Experience supporting EHR/healthcare software go-lives or user adoption initiatives.
• Strong verbal and written communication skills, with the ability to present technical concepts clearly to non-technical audiences.
• Foundational facilitation and presentation skills, both in-person and virtually, with the ability to engage diverse learner groups.
• Problem-solving and critical thinking skills with sound judgment in routine situations.
• Ability to adapt delivery style to learner needs and adjust to feedback in real time.
• Strong organizational and time-management skills; able to manage multiple priorities.
• Ability to learn new software quickly and provide basic product support, including some off-hours or weekend support as required.
• Willingness to travel 75-90% (including occasional weekends).
• Strong consultative and empathetic communication style, fostering customer confidence and adoption.
• Familiarity with adult learning principles and instructional best practices.
• Knowledge of Apple and/or mobile devices (Mac, iPad, iPhone) in a business/training context.
• Proficiency with common business and training tools (e.g., Google Suite, Salesforce, Cloud Coach, AI tools, or comparable systems).

About the Company

Founded in 2010 by a practicing physician and a tech entrepreneur, ModMed takes a "for doctors, by doctors" approach, creating an AI-enabled, specialty-specific cloud platform that places patients at the center of care. With a team of 4,500+ passionate problem-solvers across global headquarters in Boca Raton, Florida, and Hyderabad, India, ModMed is recognized for innovation and employee satisfaction, including:

• Consistently ranked as a Top Place to Work.
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year.”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties.
• Florida Venture Forum: Venture-Backed Company of the Year.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k) with a matching contribution: 50% of your contribution deferred on up to 6% of your compensation. After one year, 100% of matching contributions are vested.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company-paid Life and Disability benefits.
• Flexible Spending Account and Employee Assistance Programs.
• Company-sponsored Business Resource & Special Interest Groups for engaged and supportive communities.
• Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
• Global presence with in-person collaboration opportunities; dog-friendly HQ (US), hybrid office-based roles, and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms at the BRIC headquarters.