Training Center Internship

Brief Description Duties & Responsibilities: Responsibilities Training center interns engage in a variety of responsibilities under the supervision of PAWS Chicago staff. Intern responsibilities include but are not limited to: Monitor and respond to email and phone inquiries received from ClientsMonitor and respond to administrative requests from the TrainersMaintain the training center registration database and contact clients whose payments are still pendingReschedule clients to a new class as requestedReschedule classes and contact clients about the schedule change as directed by the Director of Training and Canine BehaviorAssist clients with registration as needed offlineAssist clients with cancellations, refunds, or to correct promo code discountsMonitor class registrations and alert the Marketing and Adoptions team when registration is lowManage waitlists as classes become fullReview new classes added to ensure the class offerings are correct in the registration databaseCompile market research and analysis reports as needed Requirements Strong customer service and communication skillsComfortable with database technologyAbility to think analytically and is detail orientedAbility to perform market research and scansAbility to operate independently and as part of a teamA genuine interest in, and desire to learn more about animal welfare and the No Kill movement Intern Schedule PAWS Chicago requires that interns work Mondays and Tuesdays, 9 am 5 pm for a semester long (3-6 month)Schedules and work accommodations will be discussed individually.This position is based out of the Lincoln Park Adoption Center (1997 N. Clybourn Ave Chicago, IL 60614) This internship may interest you if you are interested in the following fields: Nonprofit ManagementAnimal WelfareBusiness AdministrationInformation TechnologyCustomer ServiceProject Management Compensation & Benefits This is an unpaid internship with PAWS Chicago.