Training

About the role

Dispatcher 12-Hour Shifts
Day: 7 a.m. – 7 p.m.
Night: 7 p.m. – 7 a.m.

Responsibilities

• Answer all incoming 911 calls for Charlevoix, Cheboygan and Emmet County.
• Track personnel, reports, addresses, mapping, and more using Computer-Aided Dispatch (CAD).
• Use Law Enforcement Information Network (LEIN) to assist Law Enforcement in traffic stops, warrant checks, and officer safety cautions.
• Maintain and enter warrants, PPOs, and court orders into LEIN.
• Monitor and disseminate LEIN bulletins to local law enforcement agencies.
• Maintain radio traffic for public safety agencies.
• Monitor weather-related information and make decisions based on this information.
• Provide emergency medical dispatching services, ensuring the right level of care is sent to patients.
• Complete 4 structured phases of training, including observation, computer aided dispatch, law enforcement information network, 911 call taking, and shadow phase.

Requirements

• High school diploma or GED.
• Competitive starting pay.
• Health, dental, and optical insurance plans.
• Vacation and sick leave.
• MERS Retirement Plan.
• Opportunities to participate in HSA and Aflac plans.
• Life Insurance.

Qualifications

• Fluent in English.
• Valid driver's license.
• Pass a criminal background check.
• Pass a background investigation.
• Pass a psychological evaluation.
• Pass a physical exam, drug screen, and hearing test.
• Pass Critical Test and Personality Test.
• Typing 30 words per minute or higher.
• List any PC applications used.
• List any job-related certificates and their acquisition dates.
• List any special accomplishments, publications, awards, and professional group memberships.
• Not currently under indictment for any felony offense.

Skills

• Computer-Aided Dispatch (CAD).
• Law Enforcement Information Network (LEIN).
• Radio communication.
• Emergency Medical Dispatching.

Benefits

• Health, dental, and optical insurance plans.
• Vacation and sick leave.
• MERS Retirement Plan.
• HSA and Aflac plans.
• Life Insurance.

Pay

Competitive starting pay.

Schedule

24-hour operation with 12-hour shifts. No guaranteed shift assignment or length of time on a shift. Required overtime may be ordered/forced. Typical shift times include:

• Dispatcher 12-Hour Shifts
• Day: 7 a.m. – 7 p.m.
• Night: 7 p.m. – 7 a.m.