Training Assistant (Lincoln)

About the role

Why Liberty First Credit Union? Join the best small company to work for in Lincoln and Omaha! We have 100 employees and 6 locations in the Lincoln and Omaha area. Our associates and members are key to our success as a Credit Union. Our goal is to continually strive to make LFCU a great place to work by providing meaningful work, career development, and professional development opportunities. Our benefits and associate programs are some of the most competitive and low-cost to associates amongst Nebraska employers.

Assist Training Manager with creating, updating and facilitating training and development programs for Credit Union associates. Monitor and evaluate program attendees. Partner with other Credit Union departments to understand and update relevant policies and procedures.

Responsibilities

• Facilitates training and development programs in a classroom, peer-to-peer or on-the job, and on-line/remote training programs.
• Primary focus is on new hire Teller training including processing transactions, product and service knowledge, member service, and credit union onboarding.
• Additional training programs may include account management, compliance, fraud, security, and other programs as needed.
• Monitors and evaluates training program attendees and provides feedback.
• Acts as the subject matter expert on Credit Union procedures, transactions, products and services, and sets an example by exemplifying Credit Union Core Values and Service Expectations.
• Partners with Training Manager and Credit Union leaders to review training programs and suggest enhancements to improve the engagement and learning opportunities; ensuring training materials and content is relevant and achieves Credit Union goals and objectives.
• Assists with creating and updating classroom and on-the-job training programs for Credit Union Associates.
• Administers training records such as databases and e-learning portals.
• Partners with other Credit Union departments to understand and update relevant policies and procedures.