Training and Quality Specialist - 2nd Shift

About the role

The Training & Quality Specialist (TQS) is responsible for training hourly workers and ensuring quality standards across all departments of the distribution center. This role delivers comprehensive and engaging training programs that consider diverse learning styles and foster motivation. The TQS also conducts thorough audits of employee work, supports root‑cause identification, and participates in implementing improvement measures to enhance quality performance in line with DHL’s vision to be the Quality Leader. The position models DHL’s Strategic Framework—As One, Right the First Time, Can Do, and Passion—by promoting employee engagement, clear growth vision, support networks, a culture of continuous improvement, and readiness for on‑the‑job performance.

Responsibilities

• Conduct training and orientations for hourly and agency workers using the “Training the DHL Way” methodology across all departments (EN, IB, OB, Dock/Receiving).
• Provide on‑the‑job continuous training and cross‑training, including safety and quality methods.
• Deliver continuous coaching, motivational, and developmental feedback to reinforce training concepts and support skill development.
• Administer the first 30‑day SOP and continue employee development throughout the first‑year journey at DHL.
• Train hourly workers on newly introduced processes to ensure smooth transitions and comprehensive understanding.
• Provide recurrent training for all certifications and mandated safety‑training programs, including TSA/DG trainings in Veroot.
• Report daily training activities in designated tools, documents, and share sites.
• Partner with the Training and Quality Manager or Supervisors to develop job instructions and training aids.
• Conduct comprehensive quality audits, including reviewing containers for accurate sorting, validating gaylords for correct routing, placards, and container IDs.
• Inspect package labels for print quality and trace discrepancies back to the origin DC, station, or customer for correction.
• Demonstrate best practices, coach package handlers when exceptions arise, and report issues to supervisors.
• Guide employees through each step of the process flow to move product efficiently.
• Lead pre‑shift communication meetings on quality to provide tips and increase awareness.
• Create and maintain daily recap reports of identified errors and review them with supervisors or managers.
• Support investigation and resolution of local quality‑related issues in partnership with the Training and Quality Manager or Supervisor, identifying root causes and recommending corrections.

Requirements

• High school diploma or equivalent; a degree, qualification, or evidence of continuous professional development is a plus.
• Internal candidates: minimum 6 months experience in DHL operations.
• External candidates: minimum 1 year experience in training or quality within an operational or logistics environment (a plus).
• Ability to read, write, and speak English; second language proficiency is a plus.
• Excellent communication skills and ability to explain tasks clearly.
• Understanding of standardized math processes.
• Well‑versed in production standards and able to train employees to meet/exceed them.
• Basic Excel skills.
• Certification in TWI (provided during onboarding).
• Continuous improvement mindset.
• Proficiency with technology (Internet, email, tablet apps).
• Strong time‑management, deadline adherence, and organizational skills.
• Ability to observe and read gauges, instruments, and dials to determine operating processes.
• Capability to work with minimal supervision, under pressure, and on multiple tasks simultaneously.
• Professional and respectful interaction with employees.

Physical Demands

• Ability to lift, push, or pull mail and parcels weighing up to 50 lb.
• Frequent observation and assessment of personnel productivity and output.
• Regular communication with departmental personnel to assign, lead, and coordinate work activities.
• Work in a warehouse environment with exposure to cold, hot, and changing temperatures, medium‑level noise, dust, dirt, and variable lighting.

Benefits

• Retirement Savings – 401(k) with company match
• Medical, Dental, Vision, and Well‑being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company‑paid holidays and floating holidays
• Employee Discount Program
• Employee Assistance & Work‑Life Program
• Short‑Term and Long‑Term Disability
• Life Insurance

Pay

Pay Rate: $20.25 per hour