Training and Quality Assurance Coach - CA

About the role

This individual will be responsible for the development and implementation of training and curriculum for internal and external training initiatives. This individual will also conduct quality assurance tape review, strength-based and accurate coaching and feedback, written reports, informational meetings.

Responsibilities

• Create, prepare and conduct in-service training courses for all CSI training tracks, including orientation, basic and advanced courses.
• Prepare and conduct quality assurance activities including tape review, strength based and accurate coaching/feedback sessions, research, informational meetings, written and statistical reports.
• Work with customers and Registration Coordinator to set personal training schedule.
• Maintain a working knowledge of and abide by the Agency’s programs, policies, and procedures.
• Perform other duties as assigned by supervisor.
• Affirmatively assist in the preparation and maintenance of quarterly training calendars, monthly reports, semi-annual reports and on-going databases.
• Affirmatively assist in researching and developing training curricula, quality assurance advances and resources to meet the needs of CSI’s organizational and annual plan goals.
• Attend meetings with funding sources as necessary.
• Facilitate onsite training and on the job training to enhance program quality.
• Affirmatively assist in coordinating and selecting agency trainers to ensure the availability of trainers in areas of major priority for all regions.
• Maintain a working knowledge of and abide by the Agency’s programs, policies, and procedures.
• Affirmatively perform other duties as assigned by supervisor.

Requirements

• Bachelor’s degree in a social science/human resources/education field.
• Three years of experience in the social services field.
• Three years of technical experience with in-service training and/or evidence-based quality assurance.
• Demonstrated oral and written communication skills.
• Knowledge of adult education methods and techniques.
• Knowledge of quality assurance techniques and skills.
• Experience with Microsoft Office, including, Word, Excel, PowerPoint and Outlook.

Qualifications

• Bachelor’s degree in a social science/human resources/education field.
• Three years of experience in the social services field.
• Three years of technical experience with in-service training and/or evidence-based quality assurance.
• Demonstrated oral and written communication skills.
• Knowledge of adult education methods and techniques.
• Knowledge of quality assurance techniques and skills.
• Experience with Microsoft Office, including, Word, Excel, PowerPoint and Outlook.

Skills

• Excellent communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications.

Benefits

• Two (2) weeks' vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.
• Sick time (7 days accrual basis), floating holiday time (4 days/year).
• Medical and Dental plans.
• Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.
• 401(k) plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
• Tuition reimbursement after 1 year service.
• Ongoing training.

Pay

Compensation is commensurate with experience.

Schedule

Monday-Friday 8:30am to 4:30pm

Company Overview

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year. CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI. CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization.