Training and Enablement Specialist

About the Role

As a Training & Enablement Specialist, you will design and deliver learning experiences across the full HR Solutions product suite to drive product adoption, client engagement, and contract renewals. Your work will directly impact how clients learn about and use the products, addressing low awareness, adoption, and support issues through effective training. This role involves owning and executing various training modalities, managing internal training requests, and collaborating with cross-functional teams to align training efforts with business priorities.

Responsibilities

• Design and deliver live, scaled 1:many training webinars for various HR Solutions across all client and partner segments.
• Collaborate with Customer Success Managers to plan and execute partner-sponsored client trainings tailored to specific audiences.
• Develop asynchronous training content, including Articulate eLearning courses, instructional videos, support articles, one-pagers, and email enablement campaigns.
• Manage and triage an internal training request queue, prioritizing requests by urgency and impact, and ensuring timely delivery of content and support.
• Collect and analyze training engagement data, registration and attendance metrics, and post-training feedback to improve content effectiveness and identify gaps.
• Make data-informed recommendations to leadership on new content development, updates, and process improvements.
• Stay current on product updates and proactively update or create training content to reflect platform changes.
• Partner with Customer Success, Implementation, Product, Advisory Services, Technical Support, and other teams to align training efforts with business priorities.
• Provide monthly updates on training KPIs, content utilization, and goal attainment to the manager.

Qualifications

• 2+ years of experience in training, instructional design, customer success, or a related role.
• Demonstrated ability to design and deliver effective training programs to diverse audiences.
• Proficient oral communication and presentation skills, with comfort presenting to large virtual audiences.
• Experience with Zoom Webinars or similar virtual training platforms.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Self-starter capable of working independently in a remote environment with minimal supervision.
• Data literacy, with the ability to pull, read, and act on training metrics and engagement data.

Preferred Qualifications

• Experience with Articulate 360 (Storyline or Rise) or similar eLearning authoring tools.
• Video creation and editing experience (e.g., Camtasia, Loom, or similar).
• Salesforce experience for managing case queues and looking up account data.
• Background in HR, HCM, or enterprise SaaS.
• Experience in a high-growth or post-acquisition environment supporting multiple products.
• Formal education or certification in instructional design, adult learning, or a related field.
• Bachelor's degree OR equivalent combination of education and experience.

Benefits

• Health, Dental & Vision Insurance
• 401(k) + Employer Match
• Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

This role can be performed 100% remotely anywhere in the US. Total compensation includes US employee benefits and annual bonus eligibility.