Training and Development Specialist (contract)

Responsibilities

• Design, develop, and facilitate complex training programs for diverse stakeholder groups with varying learning needs.
• Assess training needs for impacted business teams and translate identified learning gaps into practical training strategies and support resources.
• Create, maintain, and update role-based learning materials, including:
• Facilitator guides
• User guides
• System walkthroughs
• Job aids
• Reference materials
• Deliver instructor-led and virtual training sessions supporting software implementations, enhancements, conversions, releases, and associated process changes.
• Utilize sandbox and training environments to provide hands-on demonstrations, simulations, and practice opportunities that build learner confidence and proficiency.
• Quickly learn new applications, processes, and system updates and incorporate changes into training content and delivery plans.
• Develop learner readiness and adoption strategies to ensure successful transition to new systems and processes.
• Partner closely with subject matter experts (SMEs), delivery leads, product partners, procedure teams, and business stakeholders to identify training requirements and prepare impacted users.
• Support front-office and middle-office teams through organizational and technology changes.
• Manage multiple projects and priorities simultaneously while meeting established timelines and deliverables.
• Gather feedback and continuously improve training materials and delivery approaches.

Qualifications

• Experience developing and facilitating complex training programs for enterprise-wide system and process changes.
• Prominent experience supporting end-user learning, adoption, and readiness initiatives.
• Strong ability to assess business training needs and develop targeted learning solutions.
• Experience creating comprehensive training documentation and learning resources.
• Demonstrated success delivering training related to technical software implementations and operational process changes.
• Ability to work independently with minimal supervision while proactively seeking clarification when needed.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal, written, facilitation, interpersonal, and critical-thinking skills.
• Loan IQ experience strongly preferred.
• Experience using: Jira, Confluence, Articulate, WalkMe, SharePoint, Microsoft Office Suite.
• Experience supporting technology transformation, system implementation, or change management initiatives.
• Financial services, commercial banking, or lending industry experience preferred.