Training and Development Manager

Our Billing Co. is seeking a full-time Training and Development Manager to join our team. This role focuses on aligning training initiatives with business objectives and fostering a culture of continuous learning and improvement.

Responsibilities

• Act as a staff resource and role model for ethical, professional conduct.
• Monitor training programs and identify areas in need of improvement.
• Lead and mentor training coordinators and specialists, providing guidance and support for their professional development.
• Assess training needs and develop comprehensive training programs that support organizational goals.
• Design engaging training materials, including e-learning modules, workshops, and resources.
• Facilitate training sessions, workshops, and seminars to enhance employee skills and competencies.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Collaborate with department heads and subject matter experts to ensure training aligns with specific departmental needs.
• Implement feedback mechanisms to continuously improve training programs and address employee needs.
• Manage the training budget, ensuring effective allocation of resources and cost-effective training solutions.
• Identify external training vendors and negotiate contracts as necessary.
• Track training metrics and outcomes to measure the impact of training initiatives on employee performance and organizational goals.
• Prepare and present reports on training effectiveness and program success to senior leadership.
• Participate in the hiring, onboarding, and ongoing training processes of training coordinators.
• Delegate duties and projects to appropriate staff, and monitor for accurate and prompt completion.
• Stay apprised of all relevant regulations, standards, and directives from regulatory agencies and third-party payers.
• Stay apprised of changing healthcare trends and leverage technology and automation to develop and deliver new products and services to customers.
• Demonstrate knowledge of safety policies and procedures and actively maintain a safe and positive work environment.
• Carry out other assignments or special projects as required.

Qualifications

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field with 1-3 years' experience in training and development, instructional design, revenue cycle, or a related field.
• Associate's degree in Human Resources, Education, Business Administration, or a related field with 5-7 years' experience in training and development, instructional design, revenue cycle, or a related field.
• High School Diploma with 8-10 years' experience in training and development, instructional design, revenue cycle, or a related field.
• Proven experience in managing training programs and leading teams.
• Certification in training and development (e.g., CPTM, ATD) a plus.

Skills

• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent presentation, facilitation, and communication skills.
• Ability to analyze data and use insights to inform training strategies.
• Proficient in learning management systems (LMS) and e-learning development tools (e.g., Articulate, Captivate).
• Exemplary problem-solving and conflict-resolution skills.
• Detail-oriented.
• Skilled in synthesizing a wealth of information.
• Excellent time management and prioritization abilities.
• Effective communication both one-on-one and in a group setting.
• Capable of following and providing detailed instructions both orally and through written communication.
• Extensive experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, Project).

Benefits

Our Billing Co. offers a competitive benefits package.

Pay

Pay Range: $75,000 - $105,000

Individual annual salaries/hourly rates will be set within the job's compensation range and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, and expertise of the individual and internal equity considerations.