Training And Communications Manager

Key Responsibilities

• Develop and implement comprehensive internal and external communication strategies that support organizational goals and priorities, including managing content on ui.mn.gov, overseeing the production of publications and correspondence, and ensuring all communications meet state and federal accessibility requirements.
• Develop and implement comprehensive employee development strategies that support organizational goals and priorities, including directing training program design and delivery, managing onboarding, overseeing learning management systems, and leading long-term workforce development and succession planning efforts.
• Direct, manage, and coordinate contracts with external vendors and interagency agreements with other state agencies, including managing vendor selection, work breakdown, deliverables, invoicing, and risk.
• Exercise supervisory authority so that applicable labor agreements and plans are equitably administered and staff effectively perform assigned job duties to achieve the annual objectives of the section.

Minimum Qualifications

• Four (4) years of supervisory or team lead experience in an Unemployment Insurance program or other eligibility-based public assistance program.
• Experience working in a large call center environment ensuring goals are achieved and deadlines and/or milestones are met.
• Experience developing and delivering new hire orientation training as well as on-the-job training in a fast-paced operational setting.
• Ability to translate complex policy, regulatory, or procedural content into clear, accessible materials for staff and customers.

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care

Additional Information

• Resources that provide support and promote physical, emotional, social, and financial well-being
• Support to help you reach your career goals: Training, classes, and professional development
• Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
• Employee Assistance Program (EAP) for work/life support: A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance