Training Administrator

About the role

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The IT Training Administrator supports all facets of BILH Enterprise education, handling day-to-day logistics and administrative support related to the delivery of training, including the upkeep of the BILH Learning Management System. This role serves as a liaison between all end user groups to ensure accessibility and enrollment of role-specific training.

Responsibilities

• Receives and handles all correspondences and interactions for OneBILH shared inboxes and support channels within prescribed timeframes and with appropriate attention to detail.
• Communicates in a timely and professional manner to those with questions posed to the training team.
• Maintains accurate training records within the LMS.
• Manages training team-owned ticket queues.
• Serves as LMS Super User.
• Accurately maintains class schedules and course offerings, including adjusting schedules and assignments to accommodate departmental needs and forecasted hiring volume.
• Collaborates with stakeholders to maintain and update training repositories.
• Monitors class registration to ensure appropriateness of instructor assignment, capacity, and support.
• Maintains working knowledge of available support avenues and resources and conveys these to system end users.
• Rotates between assigned tasks, shifting priorities as needed based on direction from leadership.
• Produces and distributes eLearning materials, collaborating closely with instructional designers to develop and validate content.
• Other duties and responsibilities as assigned.

Requirements

• Associate’s degree or equivalent experience.
• 1 – 3 years of schedule and training management or comparable logistics experience.
• Strong customer service and organizational skills.

Skills & Abilities

• Ability to work proactively and independently, using strong time management, planning, and organizational skills.
• Highly customer service driven and team oriented.
• Effective listening and communication skills, both written and verbal.
• Ability to engage and collaborate cross-functionally with peers, end users, and other business partners.
• Solid computer skills, including Microsoft Office applications (Outlook, Word, Excel, PowerPoint) and information/file storage solutions.
• Strong organizational, data gathering, reporting, and analysis skills.
• Logical and detail-oriented approach to work.
• General clerical/administrative skills and ability.

Preferred Qualifications

• Coordination of virtual instructor-led training.
• ServiceNow ticket management experience.
• Knowledge handling any Learning Management System, preference for LMS in a healthcare setting.

Dept/Unit-Specific Requirements

• Maintains strict adherence to the BILH Confidentiality policy.
• Incorporates BILH Standards of Behavior and Guiding Principles into daily activities.
• Complies with all BILH Policies.
• Maintains courteous and effective interactions with colleagues and patients.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Provides training and mentoring to other team and/or department members.
• Solution-focused; offers solutions when issues are raised and looks to create wins wherever possible.
• Patient and employee-focused, with a desire to partner with employees on site when needed.
• Treats colleagues with respect at all times.

Pay

The pay range for this position is $29.00 - $40.00 per hour. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

Additional Requirements

As a health care organization, Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.