Trainer, University Operations

Job Description

The Trainer collaborates with team members to create and deliver engaging learning resources and training. This role is responsible for ensuring that their team’s training needs are met using a variety of tools including live/synchronous training, web-based resources, multimedia technologies, instructional software, and more.

This role is responsible for providing data-driven results to management and works closely to calibrate and collaborate on diverse training needs and ensure all policies, procedures, and changes are communicated in a timely and well-constructed manner. The Trainer is a resource for development and an advocate for success; requiring the ability to develop and maintain strong professional relationships with managers, other trainers, and specialists.

Responsibilities

• Delivers departmental training to new hires and existing staff.
• Facilitates effective instruction and discussions regarding new and current training materials.
• Creates assessments, surveys, and other tools for measuring the effectiveness of training.
• Develops training materials, activities, information retention strategies, and evaluations that support effective adult learning.
• Collaborates effectively through diverse avenues with a variety of management, team members, quality assurance, and employees throughout the organization.
• Teaches others to effectively utilize technology and adapt to changes in technology to support essential job functions.
• Collaborates with their supervisor/manager in determining appropriate actions for atypical situations or developments outside the scope of the originally assigned project.
• Identifies and maintains resources needed to support knowledge retention, and quality service for immediate interaction resolution.
• Makes sure incoming interactions are monitored to identify trends and implement continuing education programs.
• Engages in creative problem-solving to drive continuous improvement.
• Takes initiative and is self-managed, both within specific project assignments, and in logical expanded applications of project learning.
• Demonstrates accuracy and professionalism throughout their daily operations.
• Performs other related duties as assigned.

Qualifications

• Experience with and knowledge of virtual learning technology and instructional methods.
• Subject-matter expertise within their functional area, along with appropriate education, experience, and skills.
• Ability to present topics and information in a dynamic, engaging, and effective way.
• Proficient use of educational technology platforms and common software packages, such as MS Office, Google Docs, and SharePoint.
• Creates and manages a range of projects, processes, and initiatives based on best practices.
• Excellent communication skills including verbal, written, and presentation skills.
• Tactfulness and discretion are required in communications as the subject matter often involves sensitive material.
• Ability to collaborate creatively with colleagues inside and outside the department in a deadline driven environment.
• Well-developed organizational and tracking skills.
• Ability to keep a positive and influential attitude with all members of the university.
• Ability to work without supervision in a fast-paced environment.
• Demonstrates a high level of professionalism.
• Subject matter expertise relevant to projects and initiatives.
• Ability and temperament to proactively consider the needs of others.
• Advanced Skills In Planning, Organizing, And Self-management Required.
• A willingness to be innovative and take risks that promote successful learning outcomes.
• Must be able to travel as needed to in-person events and conferences.
• Education: Bachelor’s degree in a related field or equivalent experience.
• Experience: 2 or more years training and/or leadership experience, or demonstrated ability to deliver training, coaching, and mentorship.
• Experience with or ability to learn to effectively use systems such as Genesys Purecloud, Salesforce, and Service Now.
• Knowledge of, and experience with applying distance-learning and adult-learning principles.
• Experience in course and curriculum development.
• Experience in lieu of education: An equivalent combination of training, experience, credentials, or accomplishments demonstrating the ability to perform the essential functions of this job may substitute for education degree requirements.
• Preferred Qualifications: Master's degree (or equivalent).
• 3 to 5 years of experience in higher education or training.
• Experience with multimedia creation software (e.g., Adobe Captivate, Camtasia).