Trainer-QA Team Lead

About the role

The Trainer-Quality Assurance Team Lead is responsible for training new and retraining existing staff on revenue cycle department processes. These processes can include registration and payer plan training, scanning, charge entry, Epic work queues, payment posting, refunds, AR follow-up and other revenue cycle functions within the various departments of the FPBO. They also assist Directors in establishing and maintaining a training document of reference material used by each department.

Responsibilities

• Aid in the development and implementation of training programs for staff.
• Conduct Quality Assurance audits to analyze billing procedures and develop training solutions.
• Communicate key information regarding best practices of each respective unit within the FPBO.
• Understand payer issues affecting the billing and collection of all payer types.
• Work collaboratively with FPBO Managers, Supervisors, and Client Service Representatives.
• Maintain a good working knowledge of all aspects of the revenue cycle.

Requirements

• High School diploma or GED required; Associates Degree preferred.
• Minimum two years of ambulatory health care, billing, or training experience required.
• Minimum two years' experience in Commercial Contract or Managed Medi-cal billing, auditing, and collecting required.
• Knowledge of adult learning theory and practice, LLUHC business operations, and current software applications.
• Excellent writing and presentation skills required.
• Maintain a good working knowledge of all aspects of the revenue cycle.

Qualifications

• Knowledge of payer issues that affect the billing and collection of all payer types.
• Ability to work well with and motivate others.
• Possess excellent listening, communication, and teaching skills; approachable.
• Requires analysis of data; patience; thoroughness; ability to multi-task; good organizational skills.
• Bilingual (English/Spanish) skills preferred.

Skills

• Knowledge of adult learning theory and practice.
• Knowledge of LLUHC business operations.
• Computer skills.
• Writing and presentation skills.
• Understanding of payer issues affecting billing and collection.

Benefits

N/A

Pay

N/A

Schedule

N/A

About Us

Loma Linda University Health is a Seventh-day Adventist, faith and values based Christian institution. Candidates must understand and embrace the mission, purpose, and identity of Loma Linda and its affiliated entities. We are an equal opportunity employer committed to the principles of diversity. We provide equal opportunities in all aspects of the employment process to every individual, regardless of gender, race, color, age, national origin, ancestry, physical or mental disability, marital or veteran status, genetic information or any other characteristic protected by law. In addition, we will provide reasonable accommodations for otherwise qualified individuals requesting an accommodation due to a disability. If you need a reasonable accommodation in the hiring process, please notify Human Resource Management. We appreciate your interest in Loma Linda and wish you success in your job search!