Trainer - Customer Implementation

About the role

We are seeking a dynamic and experienced Trainer to join our Clinical Operations Team. You’ll thrive on the road and in the room—someone who can walk into a new clinic, sit down with pharmacists, technicians, and clinic staff, and turn a brand-new software rollout into a confident, functioning workflow by the time you leave.

Responsibilities

• Training Program Development:
  • Develop training programs for clinic team members on specialty pharmacy workflow, including dispensing, patient care, prior authorization and financial assistance processes, communication, technology, and adherence to regulatory requirements.
  • Create engaging training content using various formats (e.g., presentations, e-learning modules, workshops) to cater to different learning styles and ensure effective knowledge transfer.
• Training Delivery and Facilitation:
  • Deliver training to clinic staff on the House Rx platform and specialty pharmacy workflows.
  • Provide retraining and coaching sessions for customer clinics identified as needing additional support or improvement.
  • Deliver as-needed training sessions on specific topics related to clinical operations as they arise, ensuring timely response to evolving needs.
• Content Management and Maintenance:
  • Regularly review and update existing training materials to reflect current industry practices, regulatory changes, and organizational updates.
  • Work closely with subject matter experts to incorporate best practices and latest research findings into training content.
  • Maintain a repository of training resources and ensure accessibility for all team members.
• Quality Assurance and Evaluation:
  • Implement assessment tools and metrics to evaluate the effectiveness of training programs.
  • Gather feedback from trainees and stakeholders to continuously improve training content and delivery methods.
• Collaboration and Communication:
  • Collaborate with cross-functional teams, including Clinical Operations, Customer Success, and Product to align training initiatives with organizational goals.
  • Collaborate with clinical leaders, supervisors, and subject matter experts to gather insights and data that inform training strategies.
  • Communicate effectively with stakeholders to promote understanding and adoption of training programs.

Requirements

• Proven experience in specialty pharmacy workflows.
• Experience as a trainer or educator in a healthcare or pharmaceutical setting, preferred but not required.
• Strong understanding of pharmacy workflow, clinical guidelines, and regulatory requirements related to specialty pharmacy.
• Experience working in a clinic environment preferred.
• Excellent presentation and facilitation skills, with the ability to engage and inspire diverse audiences.
• Experience in curriculum development, instructional design, and e-learning tools/platforms.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Certification in training or education (e.g., ATD, CPT) is a plus.
• Must be able to travel up to 80%.