Trainer/Auditor
Centers Plan for Healthy Living · Staten Island, NY · 13 mo ago
AccountingFull-time
Primary Responsibilities
- To conduct and facilitate monthly training classes to teach a comprehensive, information-based training.
- Create and implement training materials and tools.
- Write and develop workflows, policies and procedures.
- Conduct and document monthly performance evaluations in the field.
- To ensure all account representatives are conducting activities that is in compliance within DOH State and company guidelines by directly reporting to the Training Manager.
- To provide support and training for representatives once identified during the audit in the field.
- To collaboratively work with managers to ensure each representatives growth and identify areas of need.
- To sustain accountability from each Field Representative and report directly back to the Training Manager for any issues or challenges that arise.
Education And Experience
- Education Required: AA
- Preferred: BA
Type Of Experience Required
- Healthcare
- Marketing
- customer service
Preferred
- Training
- Managed Care
- public speaking
- customer service
Specific Technical Skills Preferred
- Required intermediate level in Excel, Powerpoint and Word.
Certifications/Licensure Required
- Knowledge And Skills
- Self-starter/independent
- Strong presentation skills
- Interpersonal skills
- Strong navigation skills
- Strong communication and writing abilities
- Adaptable
- Quick learner
Preferred
- Marketing/Business development/Sales knowledge
- Strong leadership and managerial skills
- Able to work in a fast paced environment
- Managed long term care knowledge
- Medicaid knowledge
- Medicare knowledge
SCOPE INFORMATION
- # Direct Reports: Training and Development Manager - Tiffany Wong
Physical Requirements
- The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to drive and have a vehicle