Trainee - Client Administrator

About the role

Qualified candidate will receive inquiries from customers (internal and external) / drivers and coordinates with Holman departments to resolve in a timely manner. Investigate and provide closed loop resolution to customer problems, logs all inquiries in Holman systems. Process fleet database changes, duplicate material requests, and activation / deactivation of fuel card PINs per client parameters. Update and audit client profiles while managing all third-party vendor communications.

Responsibilities

• Receive inquiries from customers (internal and external) and coordinate resolution efforts with Holman departments.
• Investigate and provide resolution to client issues, log all inquiries and summaries of issue and resolution.
• Provide regular status updates on open items with clients.
• Process management: coordination of all supply chain activities from acquisition to delivery, and remarketing dedicated to a specific client.
• Dedicated resource for specific customer(s) to serve as single point of contact.
• Timely responses to customer and/or driver inquiries via email or phone.
• Host recurring meetings with customer, vendor, and internal personnel to discuss various topics such as status, orders, driver topics, invoicing, etc.
• Perform all other duties and special projects as assigned.

Requirements

• Bachelor’s degree required or equivalent work experience.
• 3–5 years of customer service, account management, or retail experience preferred.
• Advanced Microsoft Office skills.

Qualifications

• Proficient in Microsoft Word, Excel, and PowerPoint applications.
• Strong organizational skills and attention to detail.
• Capable of managing multiple priorities effectively.
• Initiative to work independently and multi-task varying client/departmental priorities.
• Demonstrates ownership for decisions and situations.
• Works cooperatively with others and treats fellow employees with respect.

Skills

• Superior customer service skills required, including focus on customer needs and customer relationship management.
• Excellent verbal and written communication skills, including telephone communication and active listening.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

Competitive wages starting in the range of $24.65 – $35.12 USD per hour, commensurate with job-related skills, experience, relevant education or training, and geographic location.