Traffic Processing Clerk

Job Title Traffic Processing Clerk Division/Department District Court Headquarters, Operations Traffic Process Center (TPC) Closing Date August 30, 2026 Location Annapolis, MD 21401 Salary $43,869 FLSA Status Non-Exempt At Will No Position Type Fulltime The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Maryland Judiciary Benefits (mdcourts.gov) About the Maryland Court System | Maryland Courts (mdcourts.gov) Maryland Judiciary Salary Scales 2026 Main Purpose Of The Job This position performs duties and responsibilities in the Traffic Processing Center to include, receiving, processing, and batching all Maryland uniform traffic citations for entry into the Maryland Automated Traffic System. Other duties are to maintain records and provide continuous customer service to internal and external customers via the telephone. Essential Duties And Responsibilities Telephones: Provide excellent and continuous customer service to internal and external callers via the telephone. Traffic Citations (from law enforcement): Receive Maryland uniform traffic citations from law enforcement agencies, verify and process transmittals and batch citations for entry into the Maryland Automated Traffic System. Traffic Citations (from court locations): Receive Maryland uniform traffic citations from District Court commissioners and clerks, verify transmittals, verify entry in the Maryland Automated Traffic System and batch file. Remove from batch and process for entry if necessary. Maintain Records: Receive entered citation batches, file and maintain in batch storage. Retrieve and provide copies of records in response to internal and external caller inquiries. Microfilm Records: Receive and store microfilm tapes from Judicial Information Systems and retrieve records from microfilm in response to inquiries. Minimum Qualifications Education: High School (or GED equivalent). Experience: One (1) year of work experience. Note A Bachelors Degree may substitute the required work experience. A Paralegal/Associates Degree or 60 college credits may substitute the required work experience. A Paralegal Certificate May Substitute The Required Work Experience. Knowledge, Skills, and Abilities: Knowledge Of General office practices, procedures, and equipment. Basic English and arithmetic to include, but not limited to, spelling, punctuation, addition, subtraction, multiplication, and division. Skill In Typing on a personal computer. Accuracy and attention to detail. Customer service and handling problems tactfully and patiently. Ability To Use standard office and business equipment including, but not limited to, personal computers, word processing, spreadsheets, database software, copier, microfilm machine, scanner, fax machine calculator, etc. Use an automatic call distribution telephone system. Communicate clearly, tactfully, and effectively with the public and provide information in a polite and efficient manner over the telephone. Maintain and use detailed filing system. Ability to communicate effectively with other court personnel and staff of ancillary agencies. Exercise tact and understanding in pressure situations. Understand and follow complex directions. Perform all the functions of the job proficiently with moderate supervision. Exercise independent judgment and initiative. Selection Process Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application. For further information please contact Talent Acquisition at aocta@mdcourts.gov. The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status , physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to ADA@mdcourts.gov or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States. Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation