Traffic Manager - Town and Country Toyota
Sonic Automotive · Charlotte, NC · 1 wk ago
On-siteManagement$110k–$150k/yrFull-time
Duties and Responsibilities
- Maintains a thorough understanding of Traffic Management
- Assists store in identifying and addressing low performing areas in comparison to individual KPI’s, targets, and objectives
- PARTNERS WITH TMD’S AND GENERAL MANAGERS TO IMPLEMENT ACTION PLANS BASED ON OPPORTUNITIES, AND HOLD TEAMS ACCOUNTABLE TO ACHIEVING DEFINED OBJECTIVES
- DRIVES STANDARDIZATION OF TRAFFIC MANAGEMENT PROCESSES AT THE DEPARTMENT LEVEL
- EFFECTIVELY COMMUNICATES TRAFFIC MANAGEMENT CHANGES AND ENHANCEMENTS TO ALL APPLICABLE DEPARTMENT TEAMMATES
- PARTNERS WITH TMD AND eLead SUPPORT TEAM TO RESOLVE ISSUES AND COMPLETE REQUESTS
- OUTLINE PRECISE GROWTH PLANS IN THE DEPARTMENT TO ACHIEVE KPI’S, METRICS, AND AWARDS
- PERFORM MONTHLY TRAFFIC MANAGEMENT FULL AUDIT. THE SCORECARD CAN BE FOUND IN THE TRAFFIC MANAGEMENT PLAYBOOK CHAPTER 1 – OVERVIEW, KPI’S SUPPORT
- FACILITATE WEEKLY INTERNET TRAFFIC MANAGEMENT MEETING. GUIDANCE STRUCTURE IS IN TRAFFIC MANAGEMENT PLAYBOOK CHAPTER 7 INTERNET
- MYSTERY SHOP OUR COMPETITORS WEEKLY AS WELL AS OUR OWN DEPARTMENTS TO ENSURE LEAD PERFORMANCE IS HANDLED WITH PRECISION
- REVIEW CALL PERFORMANCE DAILY THROUGH CALLREVU
- INSPECT WEBSITE (MOBILE AND DESKTOP), CHECK FOR ACCURACY AND QUALITY (I.E., SPECIALS, PHOTOS ETC.)
- HOLD MANAGEMENT AND SALES TEAMMEMBERS ACCOUNTABLE FOR ACHIEVING RESULTS AND HITTING KPI TARGETS
- TRAIN, COACH, MENTOR, AND DEVELOP TEAMMEMBERS WHERE NEEDED
Qualifications
- Minimum 2 years automotive retail management
- Minimum 2 years training and development (store and/or corporate level)
- Able to set priorities, multi-task, achieve goals and obtain buy-in
- Ability to identify opportunities and create action plans to improve sales performance
- Proficient in CDK CRM (Elead)
- Exceptional communication skills, both written and verbal
- Ability to establish and maintain strong internal and external relationships
- Strong organizational and analytical skills, including: planning strategy, problem solving and root cause identification
- Experience in developing strategies and communication
- Experience in group facilitation, coaching and leading teams
- Must be technology savvy and current on business trends
- Must be adaptable to change
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook