Traffic Manager - Momentum Volkswagen

Duties And Responsibilities

• Maintains a thorough understanding of Traffic Management
• Aids store in identifying and addressing low performing areas in comparison to individual KPI’s, targets, and objectives
• Collaborates with TMD’s and General Managers to implement action plans based on opportunities, and holds teams accountable to achieving defined objectives
• Advances standardization of traffic management processes at the department level
• Efficaciously communicates traffic management changes and enhancements to all applicable department teammates
• Collaborates with TMD and eLead support team to resolve issues and complete requests
• Outlines precise growth plans in the department to achieve KPI’s, metrics, and awards
• Performs monthly traffic management full audit
• Supports facilitation of weekly internet traffic management meetings
• Mystery shops competitors weekly to ensure lead performance is handled with precision
• Reviews call performance daily through CallRevu
• Inspects website (mobile and desktop) for accuracy and quality (i.e., specials, photos etc.)
• Holds management and sales teammates accountable for achieving results and hitting KPI targets
• Trains, coaches, mentors, and develops teammates where needed

Requirements

• Minimum 2 years automotive retail management
• Minimum 2 years training and development (store and/or corporate level)
• Able to set priorities, multi-task, achieve goals and obtain buy-in
• Identifies opportunities and creates action plans to improve sales performance
• Proficient in CDK CRM (Elead)
• Exceptional communication skills, both written and verbal
• Establishes and maintains strong internal and external relationships
• Strong organizational and analytical skills, including: planning strategy, problem solving and root cause identification
• Experience in developing strategies and communication
• Experience in group facilitation, coaching and leading teams
• Must be technology savvy and current on business trends
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook