Traffic Management Specialist

Responsibilities

• Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and assists patients exiting and entering their vehicles.
• Affords wheelchair assistance or golf cart escorts to patients with mobility challenges to and from appointments.
• Updates wayfinding signage and assists patients with directions to and from clinic visits.
• Affords patients with access to public transportation and pick-up and drop-off for taxi and ridesharing transportation.
• Parks and retrieves patient vehicles upon arrival and departure in a safe, timely, and professional manner.
• Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.
• Collaborates with Parking Services and Security to patrol and enforce patient and visitor parking areas.
• Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
• Maintains metrics to track traffic congestion and other data points to assist in planning for space efficiency.
• Facilitates traffic both inside patient parking areas as well as on University owned roads, whether by directing traffic or coordinating with outside agencies for control.
• Facilitates self-parking visitors into open stalls during times of high volume.
• Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
• Ensures a clean and safe environment at the hospital entrance and inside patient terraces, including: addressing lighting, removing debris and clearing ice and snow from walkways.
• Participates in process improvement to refine traffic control and parking models that better facilitate access to the hospital.
• Acts as a liaison with Security, Campus Police, Emergency Management and Facilities and Engineering to secure access and ensure safe egress in times of emergency.

Qualifications

• Current, valid state issued driver's license at time of hire with no moving violations in the preceding two years (some exceptions may apply).