Traffic Expeditor

About the role

The Traffic Expeditor will coordinate and track customer inbound and outbound delivery safely, efficiently, and timely.

Responsibilities

• Routes outgoing shipments through various means of transportation, following standard procedures.
• Oversees equipment availability and helps secure carriers when needed.
• Anticipates weather complications along routes and at the driver's destinations; communicates delays and route changes as necessary.
• Maintains contact with carriers; receives and dispatches response and emergency aid when needed.
• Maintains and reviews billing and operation records; monitors daily logs for errors and or compliance violations.
• Tracks customer inbound and outbound shipments online.
• Schedules loading and unloading appointments with carriers if needed.
• Follow-ups with carriers to ensure timely delivery of the product.
• Processes freight claims.
• Runs customer compliance and other necessary reports from the database system.
• Reviews processes and systems for potential inefficiencies and makes recommendations for improvement.
• Performs other duties as assigned by management.

Requirements

• High school diploma, or equivalent required.
• A minimum of three (3) years experience as a traffic dispatcher or truck broker preferred.
• Previous experience moving product by the truckload and LTL (Less than truckload) preferred.

Skills

• Basic knowledge of freight process.
• Beginner MS Office experience (Excel, Outlook), Internet and database programs.
• Basic data entry skills.
• Excellent listening and communication skills.
• Strong organizational skills to prepare and assign routes.
• Strong leadership skills to ensure drivers compliance with direction and assignments.
• Basic understanding of the geographical area and mapping programs to facilitate efficient routing.
• Proficient with or able to quickly learn dispatch and recordkeeping systems.
• Ability to work at a fast pace and under pressure.

Benefits

• Employee-owned company.
• Advancement opportunities.
• Insurance coverage that includes medical, dental, vision, and life insurance, and flexible spending accounts.
• 401(k) with employer match.
• Paid holidays and competitive vacation/sick pay plans.
• Tuition assistance program.
• Employee stock ownership program (ESOP).

Pay

$50,000 - $58,000 / year