Traffic Coordinator

Purpose

This position is responsible for directing traffic operations—using EPI preferred carriers whenever possible—for shipment of international parts and equipment, both inbound and outbound.

Responsibilities

• Arrange with land, ocean, and air carriers to ship machines globally per required delivery dates and customer specifications.
• Prepare export documentation for international parts and machine shipments with regard to the terms set up for each shipment.
• Process daily Canada parts export documents and shipments, as well as international shipments as backup.
• Set up carriers for machine and parts shipments, maintaining a list of EPI preferred carriers and using them whenever possible.
• Audit all inbound and outbound freight bills, maintaining daily UPS and FedEx shipment reports files and reconciling shipment reports and BOLs with freight bills monthly.
• Review and prepare all letter of credit shipments, reviewing letter of credit with Administrative Sales Manager for amendments that are needed.

Requirements

• Good communication skills are required as many of the tasks involve interfaces with a variety of customers, employees, and suppliers domestically, worldwide, and within the company.
• Excellent customer service attitudes, professional phone etiquette, correspondence, and people skills are keys to success.
• The ability and willingness to work closely with Sales Coordinators, the International Documentation Specialist, and other coworkers is key to efficient operation of the department.
• The ability to learn about the machines and understand machine terminology is needed.
• Nearly all of the tasks require proficient use of a computer. Keyboard skills along with word processing and Excel are requirements.

Qualifications

• Proficient in computer applications, including word processing and Excel.
• Knowledgeable about international shipping regulations and carrier options.
• Ability to manage multiple tasks and prioritize responsibilities.
• Strong organizational and attention to detail skills.

Skills

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Proficiency in computer applications, including word processing and Excel.
• Knowledge of international shipping regulations and carrier options.
• Ability to manage multiple tasks and prioritize responsibilities.
• Attention to detail and strong organizational skills.

Benefits

• Comprehensive and competitive benefits package including medical, dental, and vision insurance.
• A variety of well-being resources focused on mental, physical, and financial health.
• Community engagement opportunities through the Focused Giving Program and facility-level support of community activities.
• Training and development opportunities through MyLearning, including company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.
• Equal employment opportunity in all aspects of employment practices.