Traffic Controller - Portland, Maine

About the role

Towne Park is a hospitality services company dedicated to creating smiles by delivering exceptional experiences. We aim to impact millions of patients, visitors, and guests through compassionate service and memorable encounters.

Responsibilities

• Directs vehicular traffic in designated areas while providing attentive, friendly service to all patients/guests.
• Assists marketing department with marketing efforts targeted to exciting clients.
• Maintains pleasant, friendly, and professional demeanor with all guests, location staff, and co-workers.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Uses proper Towne Park phone etiquette.
• Assists guests with directions and all other inquiries.
• Stands while serving guests.
• Provides information about surrounding area as well as main attractions to guests as needed.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Collects data in accordance with parking operations, if applicable.
• Obtains information about daily events and rates to be charged.
• Maintains claim checks and guest folio archives.
• Runs at top speed to park and retrieve vehicles and drives slowly and cautiously.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED)
• One to three months related experience and/or training, or equivalent combination of education and experience if no HS Diploma or GED
• Knowledge of traffic and valet procedures
• Must be at least 18 years of age
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Must be able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Must be able to understand 24 hour and military time systems
• Must be able to understand rates applicable to time passed
• Customer service experience preferred
• Register/Computer experience preferred
• Must be able to drive manual transmission and perform parallel parking

Skills

• Able to read and write standard English language
• Able to read and comprehend simple instructions, short correspondence and memos
• Able to write simple correspondence
• Able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Able to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume and distance
• Able to understand 24 hour and military time systems
• Able to understand rates applicable to time passed
• Customer service experience preferred
• Register/Computer experience preferred
• Able to drive manual transmission and perform parallel parking

Benefits

• Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits
• Eligible to enroll in the company’s 401k retirement savings plan

Pay

The hourly base pay range for this position is $22 per hour.

Schedule

FULL TIME HOURS. NOW HIRING FOR THE FOLLOWING LOCATIONS: Fisherman's Wharf, Union Wharf, Madrid's Portland Holy Donut, Merril Lot

Seasonal and temporary roles are not eligible for benefits outlined above.