Traffic Controller - Open Availability - $16/HR - Walt Disney World's Grand Floridian Resort

About the role

The Traffic Coordinator plays a crucial role in ensuring smooth operations and exceptional hospitality services at Towne Park. This position involves directing vehicular traffic, issuing valet parking tickets, and assisting guests with various needs.

Responsibilities

• Directs vehicular traffic while providing attentive, friendly service to all patients/guests.
• Assists marketing department with marketing efforts targeted to exciting clients.
• Maintains pleasant, friendly, and professional demeanor with all guests, location staff, and co-workers.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutations and welcomes guests to the location.
• Uses proper Towne Park phone etiquette.
• Assists guests with directions and all other inquiries.
• Stands while serving guests.
• Provides information about surrounding area as well as main attractions to guests as needed.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Collects data in accordance with parking operations, if applicable.
• Obtains information about daily events and rates to be charged.
• Maintains claim checks and guest folio archives.
• Runs at top speed to park and retrieve vehicles and drives slowly and cautiously.
• Other duties as assigned.

Qualifications

• Education: High school diploma or general education degree (GED) required.
• Licensure, Certification, Etc.: Must be at least 18 years of age.
• Work Experience: One to three months related experience and/or training; OR equivalent combination of education and experience if no HS Diploma or GED.
• Knowledge: Knowledge of traffic and valet procedures.
• Skills: Must be able to read and write standard English language; read and comprehend simple instructions, short correspondence and memos; write simple correspondence; present information in one-on-one and small group situations to guests, clients and other employees of the organization; add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; understand 24 hour and military time systems; understand rates applicable to time passed; customer service experience preferred; register/computer experience preferred; must be able to drive manual transmission and perform parallel parking.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telereadymedical benefits
• Company 401(k) retirement savings plan

Pay

The hourly base pay range for this position is $16 per hour.

Schedule

The work schedule for this position is AM/PM/OVN.