Traffic Controller - Johns Hopkins

About the role

The Traffic Coordinator is responsible for efficiently directing vehicular traffic in designated areas as directed while providing exceptional hospitality services. The Traffic Coordinator is also responsible, as directed, for properly issuing valet parking tickets to patients/guests while following the mystery shop standards with each arrival. The Traffic Coordinator, when required, is also responsible for upholding sites management teams parking policy and procedures and when required, is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

Essential functions

• Directs vehicular traffic while providing attentive, friendly service to all patients/guests
• Assists marketing department with the marketing efforts targeted to exciting clients
• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
• Uses guest last name at all times when appropriate
• Maintains accuracy and composure while under pressure
• Appropriately uses salutation of the day and welcome guests to the location
• Uses proper Towne Park phone etiquette
• Assists guests with directions and all other inquiries
• Stands while serving guests
• Provides information about surrounding area as well as main attractions to guests as needed
• Protects guest confidentiality in accordance with HIPPA requirements
• Collects data in accordance with parking operations, if applicable
• Obtains information about daily events and rates to be charged
• Maintains claim checks and guest folio archives
• Runs at top speed to park and retrieve vehicles and drives slowly and cautiously
• Other duties as assigned

Qualifications

• High school diploma or general education degree (GED) required
• Must be at least 18 years of age
• One to three months related experience and/or training; OR equivalent combination of education and experience if no HS Diploma or GED
• Knowledge of traffic and valet procedures
• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed
• Customer service experience preferred
• Register/Computer experience preferred
• Must be able to drive manual transmission and perform parallel parking

Working conditions & physical demands

• Regularly required to talk or hear
• Frequently required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects
• Majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift
• Employees are subject to environmental conditions including extreme heat and cold weather
• Travel of up to 5% may be required