Traffic Control Manager

About the role

In this role, you will handle the distribution of U-Haul equipment in your assigned market that generates an average of $15 million a year in gross revenue. Traffic Managers implement strategies by analyzing data to create a distribution plan that helps meet customer demand and future migration trends by creating inventory availability. Traffic Managers support field team members, U-Haul dealerships, and customers while also managing a team of Reservation Manager Agents who help customers with their reservations. You will work through various reports that support effective equipment distribution, accurate inventory reporting, and reservation management.

Responsibilities

• Help provide certainty to customers, field team members, and U-Haul dealerships through reservation management and the distribution of U-Haul trucks, trailers, towing, and U-Box portable storage.
• Coordinate the placement of reservations and equipment based on customer demand and equipment productivity.
• Analyze data and formulate strategies that help balance equipment within your market.
• Work with rate analysts at U-Haul corporate offices and other traffic control managers on balancing inventory to help increase gross revenue by managing equipment pricing that will maximize the servicing of more customers.
• Hire, mentor, and lead a team of reservation managers that support your market's distribution strategy while providing outstanding customer service and problem-solving abilities to customers, U-Haul dealerships, and field team members.

Requirements

• High school diploma or equivalent
• Management and team-building experience (2 years minimum)
• Customer service-oriented with an analytical mind

Skills

• Excellent communication, listening, interpersonal, leadership, coaching, and conflict-resolution skills
• Proficiency in office etiquette that helps support and maintain regional Traffic Department standards

Benefits

• Full medical coverage, if eligible
• Prescription plans, if eligible
• Dental and vision plans
• Registered Dietitian Program, if eligible
• Gym Reimbursement Program
• Weight Watchers, if eligible
• Virtual doctor visits
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• Business-travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days, if eligible
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• Critical illness/group accident coverage
• 24-hour physician available for kids
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock identity theft protection
• Savvy consumer-wellness programs - from health-care tips to financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul Federal Credit Union membership