Traffic Assistant

About the role

The Traffic Assistant supports daily transportation and logistics operations by coordinating shipping documentation, maintaining transportation records, communicating with drivers, carriers, customers, and internal teams, and ensuring the timely flow of delivery information. This position plays a critical role in supporting efficient transportation services through accurate processing of MTRs, Bills of Lading (BOLs), COD documentation, carrier payment paperwork, purchase orders, and related logistics records.

Responsibilities

• Performs daily administrative and clerical support for the Traffic/Logistics Department to ensure accurate and timely completion of transportation documentation.
• Retrieves and provides MTRs (Material Test Reports) for driver manifests and fulfills MTR requests from drivers, Sales, and customers.
• Verifies loading manifests and updates BOLs as needed.
• Provides accurate and timely delivery status and ETA updates to customers, Sales, and internal departments.
• Coordinates and documents COD collections, including collecting checks/payments received through drivers and carriers and ensuring proper documentation and processing.
• Collects, reviews, scans, and files all Bills of Lading (BOLs) from company drivers and outside carriers following completed deliveries into OnBase.
• Researches and fulfills BOL/document requests from customers, Sales, Accounts Payable, and other departments.
• Types, prepares, and generates carrier load sheets and supporting documentation required for carrier payment and Accounts Payable processing.
• Creates and processes purchase orders (POs) for equipment, vehicle/trailer repairs, maintenance, parts, services, and other Traffic Department expenses, for management approval.
• Maintains accurate electronic records and ensures transportation, delivery, and payment documentation is properly scanned, filed, and readily available.
• Provides coverage for Traffic Department colleague during absences, including the 300 a.m.–1100 a.m. shift, as required to maintain continuous operational support.
• Monitors and responds to emails and requests from customers, Sales, Operations, Accounts Payable, drivers, carriers, and other departments in a professional and timely manner.
• Communicates directly with customers and internal departments to resolve documentation, delivery, scheduling, and transportation-related questions or issues.
• Assists with communication between drivers, carriers, customers, Sales, and Traffic to ensure delivery information and documentation are accurate and communicated promptly.
• Maintains a high level of organization and accuracy while handling multiple time‑sensitive administrative and operational responsibilities simultaneously.
• Other duties as assigned.

Requirements

• High School Diploma or GED equivalent required.
• Minimum 2–4 years of prior fleet dispatch experience and familiarity with standard concepts, practices, and procedures within a distribution center.
• Familiarity with industrial services or distribution operations preferred.
• Advanced knowledge of Microsoft Office, particularly Excel.
• Proficiency in Spanish language a plus.

Skills

• Excellent verbal, written, and interpersonal skills.
• Highly organized with a commitment to consistent attention to detail.
• Flexibility and adaptability to assume additional responsibilities and accommodate customer requests.
• Ability to work independently, often under pressure, and within a team environment.
• Ability to exercise discretion and independent judgment to perform a variety of tasks.
• Ability to build business relationships and collaborate effectively.
• Experience in flatbed operations and load securement a plus.
• Experience with dispatching software a plus.
• Must be able to interact with all levels of management.
• Must be flexible and willing to work “off schedule” on occasion.
• Knowledge of StelPlan a plus.
• Knowledge of OnBase document management a plus.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Paid parental leave
• Tuition reimbursement
• Company‑paid life and disability insurance
• HSA/FSA options and Employee Assistance Program (EAP)
• Profit‑sharing bonus eligibility

Location

Triple‑S Steel Headquarters, 6000 Jensen Drive, Houston, TX 77026 (100% on‑site).

Schedule

Monday – Friday, 7:30 AM – 5:00 PM.