Trading Solutions Consultant (software support)

About us

We operate in the dynamic world of energy commodities trading, where information and speed are crucial for success. However, data in these markets is often fragmented and opaque, leaving participants with incomplete and poor-quality information...

The opportunity

As a Trading Solutions Consultant, you’ll sit at the intersection of technology, markets, and customer success, acting as the bridge between our trading and broking customers and Sphere’s engineering and product teams. You’ll combine deep technical understanding with strong commercial awareness to ensure our AI and aggregation solutions deliver measurable value to brokers, traders, and analysts across global energy markets.

You’ll work directly with some of the world’s leading energy firms and brokers, supporting their day-to-day operations, integrations, and innovation initiatives. This is a hands-on role that blends technical acumen, relationship management, and product insight, ideal for someone who thrives in a fast-moving, collaborative startup environment.

What we’re looking for in you

• Own the client relationship from a technical perspective – act as the trusted advisor and primary point of contact for trading desks, brokers, and IT teams.
• Ensure each client’s Sphere environment is healthy, performant, and aligned to their business goals through proactive reviews and monitoring.
• Drive incident and problem resolution – take ownership of technical issues from initial triage to post-incident review.
• Collaborate with engineering to diagnose root causes.
• Enable and empower clients – deliver onboarding sessions, product training, and workflow guidance to help users get the most from Sphere’s technology solutions.
• Partner in pre-sales and delivery – join discovery calls to scope technical feasibility, identify integration points, and estimate implementation effort for client solutions or large-scale roll-outs.
• Champion the voice of the customer – capture feedback and translate real-world trading and brokerage workflows into actionable insights for our Product and Engineering teams.
• Influence the roadmap and help shape the evolution of Sphere’s energy-market technology stack.

Your skills & experience

• At least 2 years of experience in a client-facing and technically-focused role post-graduation, ideally having worked supporting software.
• A strong degree in Computer Science (or directly related subject).
• A genuine passion for technology, not just in a commercial or educational setting, but especially in using AI.
• A curious approach, able to get under the surface of a problem and demonstrate a problem-solving mindset.
• Excellent spoken and written English, confident and able to speak to all levels of seniority within our clients, both in person and in writing.
• An excellent organisation, communication, and consulting mindset: you act as an advisor to the client and internal champion for their success.
• A willingness and ability to travel for client meetings, workshops, and in-person engagements.

Why join Sphere

• Innovative Impact: We are fundamentally transforming the commodities trading landscape. By joining Sphere, you will work with cutting-edge technologies and collaborate with some of the largest commodity trading firms globally.
• Career Growth: Experience exponential growth and be part of an organization where your contributions are visible and impactful.
• Professional Development: Gain access to continuous learning opportunities and professional development programs tailored to your career growth.
• Flexible Work Environment: Enjoy a flexible working environment that promotes a healthy work-life balance.
• Company Culture: Be part of a supportive and innovative company culture that values diversity, inclusivity, and teamwork.

Our commitment

We know that great candidates don't always meet every requirement listed above. If you're excited about this opportunity and believe you could make a positive impact here at Sphere, we'd encourage you to apply.

At Sphere, we're committed to building an inclusive workplace where different perspectives, backgrounds, and experiences are valued. We believe that diverse teams make better decisions, build better products, and create better outcomes for our customers, and we welcome applications from everyone who shares our ambition to build something exceptional.