Trader

Primary Duties and Responsibilities

• Provides quotations to dealers and purchases product(s) at the best available prices in the marketplace, balancing the transactional and delivery timeframes required by the dealer.
• Acts as the main liaison on orders and coordinates all vendor contact, including quotation, purchase, shipment and claim mediation.
• Provides the dealer the highest level of support and customer service in a timely manner.
• Uses judgment to determine when to negotiate a sale, based on market conditions.
• Resolves claims handling for orders in which directly responsible, while striving to reach a fair and equitable resolution for all parties involved, keeping Manager and appropriate accounting staff appraised of sensitive problems.
• Provides current and complete information regarding prevailing market conditions, trends, prices and all other product related information to dealers.
• Requests rate quotes and coordinates delivery requirements with LMC Logistics Analysts.
• Buils and maintains strong relationships with dealers and vendor contacts. Maintains regular contact with dealers and vendors. Visits dealer and vendor locations with senior team members or management.
• Promotes and implements purchasing programs designed to provide the best possible combination of price, quality and product availability for the lowest cost and greatest efficiency.
• Analyzes purchase data for assigned dealers and develops strategies for increasing purchases.
• Participates in LMC sponsored events, such as trade shows.
• Executes and administers speculative purchases, committed buys, contracts, consignments and other programs with guidance from senior team members and management.
• Assists with providing services to dealers, such as marketing purchases of non-assigned products during peak business periods or during department staffing shortages.
• Prepares market analysis and/or other reports as required.
• Maintains complete and accurate documentation for all quotations, orders, claims and any other significant dealer or vendor interaction.
• Informs Stockholders of new product developments.
• Identifies opportunities for new products, supply sources or programs and refers them to management for further exploration.
• Keeps Stockholders informed about current marketing promotions available to the retailer, builder or Stockholder sales personnel.
• Keeps manager informed of the status of projects and purchasing/sales activities.

Qualifications

• Bachelor’s degree in forest products, business, supply chain, marketing, or other related field, or equivalent experience required.
• 0-2 years of previous experience in a business or customer service environment.
• Strong customer service skills.
• Strong written and verbal communication skills and interpersonal skills.
• Ability to understand customer needs and market trends.
• Ability to build and maintain strong professional relationships.
• Experience with Microsoft Office products and ability to learn LMC systems (CRM, LumberTrack, Purchasing Workbench, etc.)
• Ability to work in a collaborative team environment.
• Strong problem-solving skills and ability to address customer issues.
• Ability to gain a solid understanding of assigned products and the supply chain associated with those products.
• Ability to complete required tasks with some regular supervision.
• Ability to travel to LMC events and/or member or supplier locations as needed.