Trade Show Assistant

Duties And Responsibilities

• Responsible for exhibitor and attendee customer service, checking the general Expo email account and responding to phone inquiries.
• Assists current exhibitors with all aspects of their show planning, including accessing their Exhibitor Resource Center and updating their online profiles.
• Maintains data integrity of exhibitors' records by making updates in Salesforce and Map Your Show, and following up on returned mail and emails.
• In conjunction with other team members, responsible for execution of booth selection for all domestic shows, including sending exhibit space confirmations during the booth selection process.
• Processing Exhibit Space Applications in Map Your Show, assigning booth space and ensuring confirmation is sent to Exhibitors.
• Proof floor plans, show guides, and other show related documents.
• Processing Affiliate Listing forms submitted by exhibitors and confirm with all companies involved.
• Collect and produce materials needed for Staff Book for all domestic trade shows, including on-site information sheet, updating staff assignments, and other materials as needed.
• Affix International Trade Show Manager with processing PMMI Pavilion Contracts for EXPO PACK Shows, including entering orders into MYS and confirming contact information is up to date in Salesforce.
• Aid in the production and collection of Independent Contractor Agreements for show contractors including PACK EXPO Services, Floor Managers, and Floor Manager Clerks.
• Responsible for various tasks on-site at the trade shows including managing the Lost and Found program, the reservation of meeting rooms inside Exhibitor Lounges, on-site Exhibit Sales, and the collection of feedback from staff post-event.
• Assist with administrative tasks as needed for the EXPO PACK events including processing contracts, supplemental exhibitor orders and proofing exhibitor materials.
• Show Department liaison to the Communications Social Media team, focusing on content creation for TikTok, Instagram, and other social media channels.
• General filing of applications and other misc. items.
• Travels to the annual trade show(s) and other events as needed to assist with onsite duties and booth sales for future trade shows.

Qualifications And Education Requirements

• 4-year college degree required.
• This is an entry-level position. Prior professional experience is not required; one to three years of related experience is preferred.
• Must demonstrate excellent verbal and written communication skills.
• Strong customer service skills required, including via phone and email.
• Strong organizational skills required with the ability to handle multiple projects at once.
• Highly motivated with ability to work independently and prioritize work activities.
• Attention to and precision with detail.
• Able to adapt to change with a positive attitude.
• Travel to trade shows Required.
• Experience in Map Your Show or Salesforce, a plus.