Trade Sales Account Manager

About the role

Havenly Brands is looking for a Trade Sales Account Manager to grow our trade business across our portfolio of home furnishing brands, including Interior Define, The Citizenry, and The Expert. You'll play a pivotal role growing sales from new and existing interior design professionals — serving as a trusted partner, product expert, and account owner across all owned brands.

What You'll Own

• A portfolio of high-potential and active Trade accounts, driving GMV growth and customer retention
• The primary point of contact for design firms across the full customer journey — from onboarding and education to purchase support and ongoing account development
• Trade client sourcing and procurement support — guiding clients through product selection, customization options, and purchase execution
• Account-level strategies and tactics to engage your book of business, unlock new deals and opportunities, and build strong, long-term relationships
• Brand representation through in-person client meetings, events, and industry touchpoints — with a minimum expectation of two days per week onsite at offices or local retail locations
• Pipeline activity and account performance tracking using CRM tools to manage your book and surface opportunities

What You'll Drive

• GMV growth across your account portfolio by identifying and activating opportunities within existing and newly onboarded Trade accounts
• Trade loyalty program engagement — helping design firms unlock richer perks and benefits as they increase spend, and positioning Havenly as their preferred sourcing partner
• Deep expertise across Havenly's brands, product assortments, and trade program benefits so you can consult confidently and credibly
• A high-quality trade experience by partnering with internal teams to share client feedback and advocate for improvements
• Consistent, organized pipeline management that keeps opportunities moving and relationships warm

What You'll Bring

• 2–3+ years of sales experience, preferably in B2B or account management
• Experience working with a CRM and using data and analytics to inform outreach and decision-making (HubSpot experience is a plus)
• Strong written and verbal communication skills and a genuine passion for relationship-building
• A self-starter mentality with a positive, collaborative attitude — you're motivated, organized, and follow through
• Comfort managing multiple accounts and priorities simultaneously
• An eye for design or genuine interest in the home furnishings and interior design industry is a plus
• Ability to work in-person with clients and at local offices or retail locations at least two days per week

About You

• You're a relationship builder — clients trust you, want to hear from you, and feel well taken care of
• You're motivated by hitting goals and watching your accounts grow
• You're organized and detail-oriented — you keep your pipeline clean, your follow-ups timely, and your clients well-informed
• You're a collaborator: you work well with internal teams and are a strong advocate for your clients' needs
• You're curious about the home design space and excited to become a product and brand expert
• You take initiative — you don't wait to be told; you see what needs to be done and you do it

Benefits

• Competitive compensation
• PTO
• Volunteer days off
• Health benefits (medical, dental, vision and disability)
• 401(k) with match
• Paid parental leave
• Design services
• Furniture discounts
• Anniversary merchandise credits