Town & Country Hardware Cary Parkway - Sales Associate

About the Role

Sales associates provide excellent customer service to CNRG customers by listening to customers, helping them identify and clarify their needs, and reacting with accurate information and product recommendations.

Responsibilities

• Smile and greet all customers who enter the department or come within a normal speaking radius; use open-ended questions such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Direct customers to the appropriate products for their particular need.
• Build customer confidence by supplying product knowledge and technical assistance related to selection, use, and installation of products.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite and informative manner.
• Merchandise product on shelves or other fixtures according to corporate or other plan-o-grams.
• Make new product recommendations to store management based on customer feedback.
• Write sales orders and special orders using CNRG point-of-sale systems to ensure orders are processed correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Stock shelves with incoming product as necessary.
• Sign and merchandise product in the store as needed.
• Face and front product at the beginning and end of each shift, and as time permits.
• Notify regular customers about new products and upcoming store promotions.
• Maintain a clean and organized sales counter and selling area.
• Assist with customer loading of purchased items as necessary.
• Use CNRG Resource Center to report items with incorrect retail prices, scanning issues, or incorrect descriptions.

Safety & Loss Prevention

• Possess working knowledge of company and store security measures.
• Understand common techniques used by shoplifters or others seeking to defraud the company; remain vigilant and report suspect activity to management.
• Follow company safety guidelines and basic safety practices at all times.
• Participate in regular store safety meetings.

Requirements

• Previous work experience in retail sales or general customer service.
• Strong math, reading, writing, and speaking skills, along with a friendly demeanor.
• Problem-solving ability and good organizational skills.
• Ability to communicate using telephone and e-mail.
• Basic knowledge of lumber, building materials, or general hardware merchandise; specific departmental expertise is preferred.
• Ability to lift and load merchandise weighing up to 50 lbs., lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely in the store.
• High school diploma or equivalent is preferred.

Schedule

This is an hourly, non-exempt position (eligible for overtime).