Towing Dispatcher

About the role

Twin Towing is seeking an experienced towing dispatcher for daytime and afternoon shifts.

Twin Towing has been proudly serving North Jersey for over 45 years. With a fleet of more than 40 trucks across multiple locations, we handle everything from light- and heavy-duty towing to equipment hauling, and extra heavy duty recovery.

We take pride in delivering dependable service to our customers and maintaining a strong, dedicated team behind the scenes. Our success is built on a commitment to our customers, our employees, and the community we serve.

Responsibilities

• Ensure all customer calls are answered and dispatched efficiently.
• Maintain records of daily call logs and trip information.
• Dispatch and coordinate with drivers, providing guidance on handling common on-scene challenges.
• Offer technical advice to drivers on the best methods for towing various vehicle types and the equipment needed for specific situations.
• Release vehicles to their respective owners and process payments.

Requirements

• Commitment to a 6-day work schedule, including Saturdays.

Skills Required

• In-depth understanding of the towing process and common issues faced by tow truck drivers.
• Ability to provide real-time, practical solutions to drivers during complex towing situations.
• Knowledge of local roadways, geography, and the specific towing requirements of the area.
• Strong multitasking ability to handle high-pressure situations.
• Organizational skills to efficiently manage multiple tasks.
• Adaptability and foresight to anticipate and navigate unexpected situations (traffic, weather conditions, etc.).

Pay

$900.00 - $1,100.00 per week