Tower Technician II

About the role

As a key member of our team, you will be responsible for managing and resolving customer inquiries and issues promptly and effectively. Your role will involve responding to emails, phone calls, and social media messages, ensuring that all communications are handled with professionalism and empathy.

Responsibilities

• Handle incoming customer inquiries via email, phone, and social media platforms.
• Resolve customer issues efficiently and provide satisfactory solutions.
• Monitor customer feedback and escalate complex issues to appropriate departments.
• Update customer records and maintain accurate case histories.
• Collaborate with cross-functional teams to ensure seamless service delivery.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• At least 2 years of experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel.

Qualifications

• Experience with CRM systems is a plus.
• Knowledge of industry-specific terminology is beneficial.
• Ability to handle sensitive information with confidentiality.

Skills

• Customer service skills
• Problem-solving skills
• Communication skills
• Time management skills
• Technical proficiency

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts.

Pay

Commensurate with experience.

Schedule

Full-time position.