Tow Truck Specialist

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

About the Role

Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes.

Responsibilities

• Performing simple diagnostics/troubleshooting on vehicles
• Providing an outstanding customer service experience
• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)
• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solving
• Leverages sales skills for offering products and services from AAA to member during service interaction
• Utilizing on-board computer, radio communications, and mapping systems
• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)

Requirements

• Clear and proficient verbal and written communication even under pressure
• Common knowledge of vehicle components and the common reasons for vehicle failure
• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriately
• Must possess a valid driver’s license with a safe driving record
• Two (2) years of experience in a customer contact role
• Vocational technical automotive training/certification or equivalent experience
• Preferred ASE (Automotive Service Excellence) Certification
• Must be at least 21 years of age

Qualifications

• Works outdoors at vehicle sites when servicing vehicles
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day
• Bending, kneeling and stooping as required for service calls
• Works in all weather and all traffic conditions
• Vehicle recovery sites may be wet, messy and hazardous

Skills

• Clear and proficient verbal and written communication
• Problem solving and listening skills
• Knowledge of vehicle components and troubleshooting
• Customer service skills
• Basic computer skills

Benefits

• Paid holidays
• Paid time off
• Collaborative environment
• AAA Classic Membership
• Product discounts
• Tuition reimbursement program

Pay

$27.50 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives

Schedule

Not specified