Tow Truck Driver

What You'll Do

• Respond to emergency service requests
• Identify and resolve mechanical issues
• Provide roadside assistance on member vehicles
• Tow vehicles to specified locations
• Perform electrical, fuel, or other system diagnosis
• Offer customer service to members and other departments
• Advise manager of vehicle or operational issues
• Contribute to minor vehicle repairs on fleet vehicles
• Collaborate with team to achieve department and organizational goals
• Incorporate AAA's vision, mission, and values in daily activities

About the Role

At AAA Washington, we provide best-in-class roadside assistance, discounts, and rewards to our members. Our Fleet Technician role involves providing emergency mechanical assistance, towing, and minor vehicle repairs.

Essential Duties/Responsibilities

• Provide emergency mechanical assistance on member vehicles
• Tow vehicles to specified locations following correct safety and towing procedures
• Perform electrical, fuel, or other system diagnosis on vehicles
• Address customer service needs
• Advise manager of vehicle or operational issues
• Contribute to minor vehicle repairs on fleet vehicles
• Collaborate with team to achieve department and organizational goals
• Incorporate AAA’s vision, mission, and values in day-to-day activities

Minimum Qualifications

• High school diploma or GED
• Pass and maintain DOT physical requirements test
• 3+ years’ work experience in automotive and/or customer service field
• 1+ years’ of demonstrated mechanical aptitude and reasoning
• Meet minimum age requirement for insurability

Prior to Employment

• Valid Washington State driver’s license
• Technical school certification preferred

Salary

Hiring Range: $25.30 – $30.35 per hour

You will also receive the opportunity to earn a discretionary bonus based on company performance.

Benefits

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career

Work Environment & Physical Demands

• This position is deemed to be a safety-sensitive position
• The work schedule for this position is 10-hour shifts with unscheduled overtime
• Regularly balances, bends, kneels, and lifts up to 50 pounds, occasionally up to 75 pounds
• Frequently required to use personal protective equipment to prevent exposure to hazardous materials
• May work around moving objects or vehicles and will need to be aware of surroundings for personal safety