Tours Team Member - Waterbury, VT

About the role

Scope: Part-time, Seasonal
Location: Waterbury, Vermont

Responsibilities

• Perform daily tour operation responsibilities, including hosting tours, interacting with customers, maintaining tour route cleanliness, scooping ice cream/chunk samples, and selling tour tickets.
• Act as lobby tour greeter, checking in tour reservations, answering questions, and accommodating those with late or missed reservations.
• Perform daily upkeep and cleaning procedures and report maintenance concerns.
• Perform opening and closing procedures for the Tour operations including preparations, cleaning, dishwashing, restocking, and organization.
• Perform seasonal outdoor responsibilities including maintaining parking lot operations and an outdoor activity table.
• Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, merchandising and compliance with all safety and operating standards.
• Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the tours department.
• Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.
• Actively support company safety goals by ensuring consistent safe work behaviors.

Qualifications

• Must be 16 years of age, or older
• Strong representative and passion for the Ben & Jerry’s brand
• Enthusiasm for working in the Tour operations
• Customer service experience and ability to take initiative in customer interactions
• An awareness of food safety and cleanliness
• Comfortable with handling cash and operating POS systems
• Experience with public speaking
• Time management skills and reliable attendance
• Efficient with the ability to multi-task
• Outgoing, positive, friendly, and enthusiastic personality
• Ability to maintain basic safety response initiatives in the event of an emergency
• Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas
• Willingness to adhere to unique safety protocols specific to the Waterbury factory location
• Willingness to assist guests and communicate exit strategy in case of an evacuation event
• Must be able to lift up to 50lbs
• Must be able to stand up to 8 hours per day
• Must be able and willing to work outside
• Must be available to work evenings, holidays and at least one weekend day/week
• Potential to extend employment after the summer season