Tourism Intern

Description

This position serves as a point of contact for visitors at the Discover Denison Visitor Center. This intern will provide assistance with directions, information requests, and promote local attractions.

Essential Functions

• Staff the Discover Denison Visitors Center, providing a welcoming and professional experience for visitors
• Aid guests with directions and information on local attractions, events, dining, and activities
• Answer phone and email inquiries related to tourism and visitor services
• Fulfill Visitor Guide requests and assist with maintaining accurate printed materials
• Assist with organizing and distributing visitor bags for group tours and meetings
• Help maintain an inviting, organized lobby stocked with current brochures and materials
• Aid with social media content creation, including photos, videos, captions, and reels
• Aid with reviewing, updating, and maintaining the Discover Denison website to ensure tourism information, event listings, business details, and visitor resources remain accurate, current, and visually engaging
• Aid with covering events through stories or real-time content (as schedule allows)
• Capture and organize photos and videos for marketing and promotional use
• Aid with collecting upcoming events, new business spotlights, and community stories for the Discover Denison newsletter
• Research tourism, hospitality, and destination marketing trends
• Aid the Discover Denison team with additional tasks as needed

Knowledge, Skills, and Abilities

• Ability to work with the public and co-workers in a professional manner using excellent customer service and interpersonal skills
• Knowledge of tourism, hospitality, marketing, or visitor experience and willingness to learn more
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn other software tools as needed
• Strong organizational skills in order to manage multiple tasks and provide accurate, timely information
• Knowledge of Denison’s attractions, events, and tourism assets and willingness to learn more
• Ability to maintain detailed records and reports
• Ability to communicate effectively in written and oral formats
• Ability to manage interruptions while ensuring a positive visitor experience
• Ability to establish and maintain effective working relationships with other employees and the general public
• Highly skilled in customer service practices to quickly and efficiently tend to visitor’s needs
• Consistent and timely attendance
• Some evenings or Saturdays may be required for events or peak visitor times

Qualifications

• Must have High School diploma or equivalent
• Pursuing a degree in Hospitality, Tourism, Marketing, Communications, or a related field
• Poise, tact, patience and pleasant demeanor for public and interoffice contact
• Valid Driver’s License with driving record sufficient for coverage by City’s auto liability carrier

Physical & Work Environment

• Combination of sitting, standing, and walking
• Ability to lift and carry materials such as brochures or visitor bags (up to 50 lbs occasionally)
• Intermittent periods of standing and walking
• Constant talking, hearing, concentrating, judgment and writing ability
• Fluctuating schedule (evenings and weekends) to accommodate events and activities at which standing and professional interaction is required

Benefits

The City of Denison is proud to offer an array of benefits and wellness opportunities for employees. Click here to learn more.