Tour Support Specialist
About the Role
This position operates within a Philippine travel agency and tour operator specializing in domestic and international packages, groups, corporate/incentive travel, ticketing, hotels, transfers, and visa assistance. The Tour Support Specialist focuses on service resolution, ensuring confirmed facts, pending dependencies, and exceptions are visibly separated and managed within the tour support workflow.
Responsibilities
- Review and resolve tour support issues, ensuring each checkpoint leaves a visible source, owner, status, and next action within the context of the travel agency’s operations.
- Document role-specific tasks with status tracking, maintaining clarity on progress and accountability.
- Maintain case management with deadline tracking to ensure timely resolution of support issues.
- Reconcile documentation with reporting to ensure accuracy and traceability of all tour support activities.
- Coordinate quality control and workflow management to surface repeated errors before they cause downstream rework.
Success Profile
- Use Travbest Workflow Context and Customer Service confidently to support tour operations.
- Apply data accuracy without losing track of evidence or deadlines in the tour support workflow.
- Document process compliance and issue escalation decisions to maintain clear reasoning.
- Exercise judgment in follow-up actions, especially when support depends on external confirmations rather than assumptions.
- Ensure role-specific handoffs combine workflow context, status tracking, and follow-up to keep work secure, traceable, and ready for the next authorized teammate.
Qualifications
The ideal candidate will demonstrate strong tour support expertise, ensuring service resolution remains usable under the demands of a Philippine travel agency and tour operator. Work must be traceable, unresolved items must have clear owners, and errors must be surfaced proactively.
Pay
Base salary: $40,000–$60,000 per year.
Schedule
Full-time, 100% remote within the United States.