Tour Guide, Urban Adventures - New Orleans

About the role

Intrepid Travel is a global leader in providing a rich diversity of destination experiences to a wide customer group, as part of the wider Intrepid Group we don’t just want to be the best travel IN the world, we want to be the best travel company FOR the world. We do this by providing the world's widest range of adventure travel, ensuring we deliver authentic experiences which benefit our travelers and the people and places they visit. As the largest travel B Corp globally and our vision is to change the way people see the world through sustainable experience-rich travel. Our tours are delivered by our Guides, who are passionate about their cities, have excellent people skills and solve problems quickly. In New Orleans, our Urban Adventures tours bring the spirit of the city to life - from hidden neighborhood gems and incredible local bites to the rich history, music, and culture that make NOLA one of the most vibrant cities in the world. Our travelers don’t just see the sights; they experience the city like a local. We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process.

Pay

The hourly wage is $24.50 USD plus gratuities.

Schedule

Part-time seasonal role in New Orleans.

Responsibilities

• Have passion and knowledge for and of your destination
• A passion for travel, food, culture, and/or history
• Excellent story‑telling skills
• Excellent communication skills with individuals and groups of people
• Empathy and emotional intelligence
• High standards customer experience
• An understanding of and belief in Intrepid’s Responsible Travel philosophy and Core Values
• Outstanding organizational management skills
• Problem solving and decision‑making capacities
• A friendly, engaging, and energetic personality

Qualifications

• Excellent communication in English and ideally one other local language (the more the better!)
• Strong customer service experience and experience in developing a rapport with a broad range of travelers
• Ability to manage trip budget and handle sums of money
• Map reading skills and a good sense of direction

Skills

• A willingness to work flexible hours according to the group's needs
• Current First Aid and CPR certificates recommended

Benefits

• Access to generous Intrepid discounts for you, your family and close friends
• Access to e‑learning platforms, professional development and mentor programs
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
• Paid sick leave
• Eligible to participate in the Intrepid 401(k) plan with vested employer contributions per policy