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Jobs · Management · New York

Tour Guide (Top of the Rock - Rockefeller Center)

SPS · New York, NY · 4 days ago
Management$20–$21/hrTemporary

About the Role

Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking outgoing, high-energy, and service-driven Tour Guides who thrive in a fast-paced environment and take pride in delivering exceptional guest experiences.

As a Tour Guide, you are the face of Top of the Rock — greeting and guiding visitors, sharing engaging stories about the Observation Deck, Rockefeller Center, and New York City, and ensuring every guest leaves with lasting memories. This seasonal opportunity provides valuable experience within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs.

As a Tour Guide, you are more than a narrator — you are a storyteller, educator, and ambassador for Top of the Rock. Every interaction you have leaves visitors with a lasting impression of New York City and the iconic experience of Rockefeller Center.

Responsibilities

  • Greet, guide, and register visitors with warmth and professionalism
  • Lead groups of 10–25 guests safely and confidently
  • Share accurate, engaging stories about the Observation Deck, Rockefeller Center, and NYC
  • Field guest questions and provide thoughtful, enthusiastic answers
  • Continually learn and deepen your knowledge of the site and surrounding history
  • Operate wireless tour equipment and adapt to indoor/outdoor conditions

Requirements

  • Outgoing, enthusiastic, and service-driven personality
  • Strong communication skills in English; Portuguese and Spanish required; additional languages a plus
  • Passion for history, art, architecture, or NYC landmarks preferred
  • Punctual, reliable, and comfortable leading groups
  • Ability to work flexible shifts, including mornings, evenings, weekends, and holidays
  • Team player with a positive, professional attitude

Physical Requirements

  • Walking and standing for the majority of the shift
  • Flexibility to work indoor/outdoor tours and changing weather conditions
  • Ability to adapt to variable schedules and physical activity throughout the day

Schedule

Monday–Sunday | 7:00 AM – 4:00 PM / 4:00 PM – 12:00 AM (Day and Mid shift)

Reports to: The Client Services Supervisor, Client Services Manager, or equivalent leadership.

Compensation

Pay Range: $20 – $21 USD per hour. The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Benefits

  • Career Growth: Opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: Work culture of learning so that you can develop to be the best at what you do.
  • Recognition Programs: Variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.
  • Bonuses: Available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, and Entertainment Discounts.

Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

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