Tour Guide

Tour Guide

Welcome guests and owners with a warm, professional, and hospitality-focused experience. Verify guest identities and confirm scheduled presentation appointments. Maintain accurate guest information and records within the CRM system. Prepare presentation areas, including audio/visual equipment and presentation materials. Provide general information regarding resort amenities, services, and local attractions. Coordinate a seamless handoff to licensed Real Estate Agents for scheduled presentations. Complete administrative tasks, required documentation, compliance training, and team meetings. Perform additional responsibilities as assigned.

Compliance Requirements

• Do not discuss pricing, financing options, maintenance fees, investment values, or other sales-related information.
• Do not explain or interpret contracts or legal documents.
• Do not answer detailed questions regarding property availability, inventory, or unit values.
• Do not encourage, influence, or participate in purchasing decisions.

What You'll Bring

• A High School Diploma or equivalent required.
• Willingness and ability to obtain a California Real Estate License within six months of hire.
• Customer service, hospitality, retail, or other guest-facing experience preferred.
• Experience using computers, tablets, and digital business applications.
• Professional presence with the ability to deliver exceptional hospitality and build positive guest relationships.

Training & Career Path

Travel + Leisure Co. provides comprehensive onboarding, compliance training, and support for obtaining a California Real Estate License, including pre-licensing coursework and examination fees. Upon successful licensure, associates become eligible to transition into a commissioned Sales Associate role, creating opportunities for continued career growth within the organization.

Compensation

Hourly Rate: $16.90 per hour (Non-Exempt)

This position is eligible for flat-rate booking verification bonuses and administrative incentives. Compensation for this unlicensed role is not tied to real estate sales, transactions, or property values, in accordance with California Department of Real Estate regulations.

How You'll Be Rewarded

• We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
• Certain benefits may be available to associates working fewer hours where required by applicable law.
• Travel + Leisure Co. benefits include:
• Medical, Dental, Vision Insurance
• Flexible Spending Accounts
• Life and Accident Coverage
• Disability Insurance
• Wish Day Paid Time Off to volunteer at an approved organization of your choice
• 401(k) with Employer Match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and Identity Theft Plan
• Voluntary Income Protection Benefits
• Wellness Program (subject to provider availability)
• Employee Assistance Program

Equal Opportunity Employer

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.