Tour Guide

Onsite – Kohler, WI

About the role

Contribute to advancing the Kohler Brand experience by assisting Kohler Design Center customers with informational and educational Arts/Industry Factory Tour, KDC tours and Kohler Co. history tours. The purpose of which will help realize their kitchen and bath aspirations and influencing Kohler sales across all businesses.

Responsibilities

• Strong speaking skills; must communicate with others to convey information effectively and graciously to internal and external customers.
• Possess the ability to adopt special requests.
• Must have astute public relation skills and be able to address compliments and complaints effectively.
• Be reliable, responsible, dependable and fulfill obligations to internal and external customers.
• Must be a team player who enjoys a challenge, works under own initiative and at times under stress.
• Maintain comfort giving large group tours of the Kohler Design Center including the lower level museum, and the Kohler Factories.
• Prioritize the safety of guests when touring in the different factories.
• Describe features of interest and lecture concerning production processes, history of organization, and factory layout.
• Help maintain and sanitize tour supplies.

Requirements

• High School Diploma preferred.
• Strong customer service orientation; prior experience preferred.
• Confident conversationalist.
• Pleasant phone presence.
• Prior Kohler product knowledge preferred.
• Physical requirements include: sitting, standing, walking, bending, repetitive motion, reaching, and working both indoor and outdoors at some locations.
• Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Pay

The hourly rate for this position is $25.

Benefits

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.