Total Rewards Lead

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About The Role

Decagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us. You May Be a Good Fit If You Have 6+ years of experience in compensation, benefits, or total rewards at a high-growth tech or SaaS company - leadership experience is a plusHave built or significantly rebuilt compensation structures, job architecture, and leveling frameworks — ideally in a fast-moving, pre-IPO environmentHave deep expertise in equity compensation (option plans, RSUs, refresh cycles) and experience supporting equity education and communications for employeesUnderstand how to design and administer competitive benefits programs, including medical, dental, vision, 401(k), and ancillary programs, while managing vendor relationships and renewalsAre data-driven — you use market data (Pave, Levels.fyi, etc.) to anchor decisions and can build clean, defensible comp modelsHave experience partnering with Finance on headcount planning, comp accruals, and total compensation cost modelingAre a strong communicator who can distill complex comp concepts for employees, managers, and executives alikeThrive in ambiguity and can move quickly without sacrificing rigor Even Better If You Have worked at a company that scaled from ~100 to 500+ employees and navigated the total rewards complexity that comes with that growthHave experience with executive compensation and board-level reportingHave supported international expansion and understand how to structure compensation across multiple geographiesAre familiar with HR tech and compensation tooling (Carta, Pave, Radford, Workday, Rippling, etc.)

Compensation

$200,000 - $260,000 + Equity

Benefits

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retail Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Daily lunches and snacks in the office to keep you at your best