Total Rewards

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the role

Decagon is looking to hire our first Total Rewards leader to build and own the foundation of how we attract, reward, and retain world-class talent as we scale. This is a high-impact, zero-to-one role: you'll design the compensation and benefits architecture from the ground up, bring structure and rigor to our equity programs, and serve as the strategic authority on all things total rewards across the company. You'll partner directly with our founders, People leadership, and Finance to ensure our programs are competitive, equitable, and built to scale with us.

Responsibilities

• Design and own Decagon's total compensation philosophy, including salary bands, equity guidelines, bonus structures, and benefits programs
• Build and maintain a job architecture and leveling framework that creates consistency and clarity across the company
• Lead annual and mid-year compensation review cycles, partnering closely with Finance and People Business Partners
• Own all equity program administration — from grant processes and refresh cycles to employee education and vesting communications
• Manage our benefits programs end-to-end, including open enrollment, broker relationships, and ongoing plan design
• Serve as the internal expert on comp and benefits compliance (FLSA, ACA, state-level requirements, etc.)
• Partner with Recruiting to build compelling, competitive offers and ensure we're winning top talent at every level
• Develop clear communications that help employees understand and value their total compensation package

Requirements

• 6+ years