TOPS - Regional Facilities Support Specialist

About the Company

Asset Living is a third-party management firm with a proven track record in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Our undeniable passion has driven organic growth from a small property management firm to one of the most trusted allies in real estate. Our growing portfolio includes multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions across the country.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that drive innovation and results for our clients and communities. We believe "Together We Lead, Together We Succeed," empowering each other to collaborate, evolve, and continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences growth opportunities.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living is known for its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

About the Role

This key role will be responsible for providing maintenance support functions across multiple locations within a designated region. Maintenance support includes performing technical and mechanical work to ensure the physical aspects of the buildings, grounds, amenities, and common areas of assigned properties meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.

Responsibilities

• Travels between properties within a designated region as assigned to assist with make-readies, work orders, curb appeal, capital expenditure projects, etc.
• Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor or community manager about re-ordering needs.
• Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
• Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Complies with Asset Living’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and reporting accidents and incidents promptly and accurately.
• May periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required.
• Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.

Requirements

• EPA certifications Type I and II or Universal for refrigerant recycling.
• All certifications as required by State and Local jurisdictions.
• Valid driver’s license to operate a golf cart on property.
• Ability to have flexibility with working schedule based on business and deadline needs.
• Ability to work a schedule during normal work hours that may be other than Monday-Friday, 8-5.
• Consistent, regular, and in-person attendance during regular working hours at the workplace is required.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.

Travel

Travel is required to fulfill work assignments and responsibilities, including supporting property operations, attending training sessions, participating in conferences, and engaging in other business-related activities. Assignments are based on business needs and may require travel to locations within or outside of the employee's home state. Employees must be able to travel as necessary, including travel requiring flights and/or overnight stays.